Hello and thank you for your email –
Sorry you had trouble with your restore. We ask for serial numbers when passwords have been
forgotten as a security measure. If you can tell me the some other information to help verify you, I can reset your
password for you. If you can provide the name of the PC you installed Carbonite on and the date (roughly) that you installed it,
I can go ahead and reset your password for you.
Carbonite Customer Support
—- My Response —
No need; I just wrote it off.
You may want to think how your offering will be used. When the source machine “burns”, it will be unlikely that the user will have access to any old stuff. Serial number, email, and passwords may all be gone.
And, when I gave it the serial number, that I carefully copied from the live screen, it still wouldn’t reset the password.
So, I gave up on a restore.
Luckily, this was just a test. I was planning to sign up but when the process failed. And rescue was complicated by a need to go to you. I decided it wasn’t for me.