HARDWARE: FIOS is “tone deaf”

Here;s yet another example of an organization being “tone deaf”. An unmonitored email address? Wasn’t one of their commercials “Can you hear me now”. (Just shaking my head) Argh!



Verizon <!–

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Dear Verizon Customer,
Your replacement Set Top Box (STB) has been ordered and will be delivered via UPS. Included with the STB are instructions for connecting and activating your new equipment. To check on the status of your delivery, please use the reference number below in the Track by Reference option on www.ups.com.

Tracking Number : NJDQ0157BY

*If ordered after4pm EST, it may take 24 hours for tracking information to appear on ups.com.
Connecting your Set Top Box:
When your replacement Set Top Box arrives, locate your STB?s serial number on the packing slip and make a note of it. You may need it during the activation process.
* Check your STB location. It should have good ventilation, free of obstruction.
* Do not place anything on top of the STB, especially other home video components.
* Included in the STB packaging are instructions and diagrams to assist with the connection of the cables.
Set Top Box Activation:
Your replacement Set Top Box has been programmed to activate automatically. To start the activation, complete the steps below in the following order.
1. Connect the COAX video cable from the wall to the COAX IN port on the STB.
2. Connect the STB cables (either COAX, Component video/RCA audio, or HDMI) from the video OUT ports on the STB to the video IN ports on the television.
3. Connect the STB power cord to an electrical outlet.
The activation process should start within a minute and should take less than 15 minutes to complete. You will be able to follow along with the activation process on the television screen.
If the auto provisioning fails, you should attempt to power cycle the STB by removing the power, verifying all video cables are connected correctly and then reinstalling the STB power cord to the power outlet.
If this second attempt fails, you should use the manual activation method of entering the activation code in the voice portal or via the internet. You will need the STB Serial Number and the six digit activation code included in the STB instructions.
* Call the Verizon Set Top Box Activation Line included in the STB instructions and simply follow the prompts to complete the activation.
* The manual activation process can take up to 30 minutes.
* After 30 minutes turn on the STB.
* Then turn on your TV, select the proper input and set to channel 3.
Program your Remote Control:
Your FiOS TV Remote Control is a universal remote. It can also control your TV, VCR, or Home Entertainment System.
To program your remote, please follow the instructions in the user guide.
Help videos are also available and can be found on the On Demand Menu, under Help.
Return Authorization:
Also included with the replacement STB is a Return Authorization label. Please use this label to return your defective Set Top Box within 30 days. Failure to return the defective STB may result in charges being applied to your FiOS account.
Thank you for contacting Verizon. This email box is used for outgoing email only.
Thank you for being a valued Verizon customer and it is our goal that you recommend us to your family, friends and colleagues!
FiOS Solution Center Team

&sup1; Engadget

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Verizon Online | PO Box 33056 | St Petersburg, FL 33733

Get FiOS

Ok guys, now that hardware you said is defective is working perfectly today. And, I have no way to tell you!
And look at all the stuff I’m supposed to do for free! Argh!
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