SOFTWARE: CARBONITE has a complicated fix?

To whom it may concern:

This is a stunning set of instructions. And, you expect non-techies to perform these steps. I’d say you have a design problem to have to do this.

Fjohn

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Carbonite Mac Support wrote:

Response (Ricky C.) 03/02/2011 02:26 PM

Hello Ferdinand and thank you for contacting Carbonite Customer Support.

We reviewed our records under your email address ‘XXXXXX’ and it indicates that you have backed up 33GB of data approximately on Carbonite server from your Mac named ‘ferdinand-reinkes-macbook-air’ and 5 files are left pending for backup.

We request you to uninstall Carbonite from your Mac manually and then reinstall it in order to fix the issue of high CPU usage of your Mac.

Please follow the steps below to manually remove Carbonite’s program files:

1. Restart your Computer.

2. Control click on Finder on the dock and select ‘Go to Folder’.

3. Type /Library/Application Support/ into the window that appears.

4. Move the ‘Carbonite’ folder to the Trash.

5. Control-click on the Application Support folder in the header bar and click the Library folder.

6. Go to the Contextual Menu Items folder and move ‘CarboniteCMM.bundle’ to the trash.

7. Go back to the /Library folder and go into the LaunchAgents folder.

8. Delete ‘com.carbonite.launchd.carbonitealerts.plist’ and ‘com.carbonite.launchd.carbonitestatus.plist’.

9. Go back to the /Library folder, and to into LaunchDaemons.

10. Move ‘com.carbonite.launchd.carbonitedaemon.plist’ to the trash.

11. Go back to the /Library folder, and to into PreferencePanes.

12. Move ‘Carbonite.prefPane’ to the Trash.

13. Restart your computer again.

14. Empty your trash.

You can reinstall Carbonite by logging into your Carbonite account and clicking the ‘Reinstall’ button. Reinstalling Carbonite will not affect your previously backed up data. It will resume your backup from where it last left off. For more details, please click the link below.

Reinstalling Carbonite on a Mac: http://carbonite.custhelp.com/app/answers/detail/a_id/1406

Please let us know if you need additional assistance.

Sincerely,

Ricky C.

Carbonite Customer Support

http://www.carbonite.com

Back it up. Get it back.

Important Message: If you have recently restored your Carbonite backup to a Windows 7 or Windows Vista computer, please take a moment to verify your backup settings. Visit http://carbonite.custhelp.com/app/answers/detail/a_id/2654 for instructions.

For the latest news, tips, and discussions about Carbonite, visit our blog at http://www.carbonite.com/en/blog.

Customer 03/01/2011 02:56 PM

to=macsupport

to-domain=carbonite.com

subject=User incident report

from=XXXXXXXXXXXXXX

version=1.1.4 build 389

os=Mac OS X 10.6.6

category=Troubleshooting

comment=Carbonite is absorbing 75% of the CPU. Is this the reason my macbookair slows down to a crawl periodically.

serial=212XXXXXXXX

==================== application File Attachment ====================

CarboniteLog.zip, 1436252 bytes, added to incident

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>

> Question Reference #110301-001874

> Date Created: 03/01/2011 02:56 PM

>

> [—001:002431:43220—]

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One Response to SOFTWARE: CARBONITE has a complicated fix?

  1. Andy Savidge says:

    It’s complicated, but does it work? Carbonite really runs away with the CPU from time to time on Lion. It wasn’t much better on Snow Leopard.

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