http://www.readwriteweb.com/archives/doing_it_right_google_docs_apologizes_for_yesterda.php
Doing It Right: Google Docs Apologizes for Yesterday’s Outage
By Jon Mitchell / September 9, 2011 10:50 AM
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Downtime is the bugaboo, the monster under our bed at the dawn of the cloud era. No service is 100% reliable, but cloud services are becoming more and more vital to keep our businesses running and our sites up. A cloud service provider’s handling of an outage is absolutely crucial to keeping its customers happy and earning their forgiveness. But since outages usually require detailed technical explanations, they are often left to engineers whose tone might not be as gentle or apologetic as can be. When Amazon’s EBS hosting services went down in April, bringing some of the Web’s most important sites with them, the explanation was long-winded and dense, and the fallout was not handled well. Warren’s post today couldn’t be more different.
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That’s more than a “bugaboo”.
If you’re getting the service for free, you get what you pay for.
No gripes allowed.
But if you’re betting your life or livelihood on the “cloud”, then you better have some contingency plans.
A current back up, with Open Office or another such capability.
Might make the diff between paycheck and unemployment?
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