I learned a long time ago when being a “patient advocate” that MOST times the best way to communicate with the “medicine men” aka modern day doctors was to use the fax machine. Now I “know” that HIPPA prevents them from using plain old email; some have portals that they can communicate through, but nothing is as easy as a fax machine. And, for some reason, perhaps because it’s not used a lot by patients, it seems to get special attention. For example, when I call to get a prescription refill and jump through all the hoops, sometimes I get my refill. I never get a call back to say that it’s been sent in; some docs actually tell you via recorded message that they ain’t calling you back. Argh! (It’s like the unmonitored email boxes that email important info but you’re not important enough to take your reply. Argh!)
My fax is $10 per month and works flawlessly. I get nothing from them other Han good service YMMV.
So just today, I had another opportunity to show myself the value of this low tech solution. I had to go to the radiology lab again, never mind why my first visit was screwed up, and, on the prior visit they gave me their SEVEN page form to fill out at home. Being a high tech guy, I scanned it in and did it “online”. But, I forgot to print out the results. So today, when I arrived at the lab, I asked for their fax number, bridged my computer to my cell phone, and got my fax to send the complete form into the lab. Problem solved.
So I recommend keeping this particular “arrow” in your quiver!
March 7, 2021 10:00am by Bob Lefsetz
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Go nowhere today. They’re forgotten. And oftentimes there’s not even anyone to complain to, try tweeting Apple, it cannot be done! Your goal is to improve your own little life. You need to seek out your own answers. Google is your friend. When you don’t know something, immediately go to Google, don’t ask the purveyor, you just look dumb, they put in the effort, why can’t you? Same deal with tech help. Figure it out yourself, once again Google is your friend. This is a huge sea change between the past and the present and future, between the young and the old. If you need to call someone to fix your problem, forget it, you’re already history. If you’re complaining your product didn’t last, you’re forgetting that if it was available at all, in the past it was ten times the price and it doesn’t pay to repair it.
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I think this bit of realization is earth-shaking.
When I reflect on my efforts this week, I recognize this wisdom in my interactions:
- Trying to get a vax appointment for an 81 year old with health problems is a giant waste of time. And, the frustration of hearing that a healthy 21 year old girl got one with ease just sends me into a spiral.
- Attempting to get my mortgage paid automagically from my bank into my credit union led to an inane email response from my credit union which was just a cut ’n’ paste from their help screen.
- My ongoing fight about some doors with transparent “opaque” doors continues with a letter from my credit card company asking for more details. Argh!
- My car tire has a slow leak that the dealer has “fixed” at least twice. This morning the tire is nearly flat. I can’t just put air in it; it’s nitrogen.
- Recently I showed up for an MRI, only to find out I need to prep for it. No one eve mentioned that fact, but I did get two tests and two emails about Covid safety. Argh!
- I got a bill for a recent ER visit. What little that was itemized was for labs. You know the ones that I asked for copies before I left the ER, was promised, but never received. When I called about the bill, I was referred to another number. Voice mail!
- Don’t ask about my gal pal’s ongoing frustration with Optimum.
In short, this snippet is insightful.