SERVICE: Are all RX services this dense?

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From: Caremark

To: Caremark Participant

Date: Sent: 07/19/2010

Subject: We are about to contact your doctor for a new prescription – Case ID [#144609535

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One or more prescriptions enrolled in our automatic prescription renewal program have no fills remaining or will expire soon. CVS Caremark will contact your doctor to obtain a new prescription for you. If your doctor approves the new prescription, your order will be shipped within 10 days. If approval is not received, CVS Caremark will notify you.

This is an automated message. Please do not reply to this message. The security of your personal information is important to us. If you have further questions, Contact Caremark to ensure a secure transaction. You may also call the toll-free number on the back of your benefit ID card.

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CONFIDENTIALITY NOTICE: This communication and any attachments may contain confidential and/or privileged information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution, or copying of it or its contents is prohibited. If you have received this communication in error, please notify the sender immediately by telephone and destroy all copies of this communication and any attachments.

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Copyright 2009 Caremark All rights reserved.

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* 2 item(s) in this order was/were voided

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(1) This is sent to her on a closed web based email system. So why can’t I just reply to this message?

(2) How CAN it be sent to someone else in error?

(3) Why not just mention the drug and the doctor without making me hunt through their obtuse “portal” looking for it?

(4) Once an item is “voided”, it no longer is part of the “order”. (Argh!) And, “unfindable”.

Did ANYONE ask the Users of this pig what share of lipstick they wanted?

Argh!

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This is what is wrong with Obamacare, and insurance in general. If I was paying the bill, then I wouldn’t have to jump through hoops to make the system responsive to our needs. Right now, the LAST thing I need is more irritants.

Argh! Squared!

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p.s., I still can NOT find what drugs they magnanimously voided for us!

And how can you copyright an email message? Guess they haven’t heard of “fair use”.

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We apologize for any inconvenience you have experienced. The reason you see 2 items mailed and 2 items voided is due to the prescriptions were entered 2 times by our pharmacy. The 2 prescriptions that were duplicated were voided. Again, we apologize for this inconvenience.

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