Booked a trip. (Yeah, I know. I too would rather go to the dentist than fly. Unavoidable. Have to check on a old family friend!)
Travel Agent got us seats outbound but couldn’t on the inbound return.
So I filled out the airline contact form. (Agonizing detail. Required fields alone took 10 minutes — estimated)
*** begin quote ***
My travel agent says that he’s unable to reserve seats on the return trip. That seems strange and very ‘un Swiss’. We’d like to have seats assigned.
*** end quote ***
SEVERAL days later, I get this:
*** begin quote ***
Dear Mr Reinke,
Thank you for writing to us.
We have reviewed your request and wish to share the following information with you:
A specific seat will be assigned to you during the check-in process.
SWISS offers the following check-in options:
– Web check-in
– Self check-in machines
– Phone check-in
– Local check-in
For further details, please contact the following link on our website:
http://www.swiss.com/web/EN/services/checkin/Pages/checkin_overview.aspx
We wish you a pleasant flight with SWISS and are available to assist you at any time.
Sincerely yours
{Name withheld}
SWISS E-Mail Service Center-Team Basel
*** end quote ***
ARGHHHHHHH!!!!!
I LOVE getting form email. It’s like some one presses response buttons randomly.
And, business wonder why customer HATE them!
{Just shaking my head}
Maybe I should call the 1800 number and have a nice man from Bangladesh read to me from his script. Probably read me the same answer!
# # # # #
Reinke Faces Life 