TECHNOLOGY: Don’t beleive tech support

Over on FACEBOOK, a fellow alum reported trouble connecting a Belkin Wireless Card to his home LAN.

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TRYING to get Elizabeth’s new wireless card working- Windows sucks!

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I had given him the following advice.

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Suggest downloading and burning the latest UBUNTU distribution. Run it as “LIVE” boot up disk. (As opposed to installing it.) THis will quickly connect to the home lan and tell you, for sure, that it is WINDOZE. That’s good confimation to have. When I have WINDOZE problems like that, I delete everything in sight. And the REBOOT cold three times. (Three times is essential, imho, because it keeps stuff around until it is purged out.) Then, magically, let WINDOZE rebuild the hardware images. WINDOZE does (magically) bring itself back from the dead. No chicken etrails required.

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He reported:

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“The computer had Windows XP from 2002 with no service packs. Even though Belkin said this wouldn’t matter- it did. I used an older wirless G card from another PC to connect to the router, ran the Microsoft XP updates and then put back the new card and it then worked fine.”

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Argh!

I never thought about the Service Packs.

I responded:

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Thanks, Don. It’s the “after action” report with “lessons learned”. I was interested in. (I admit I thought you were still playing with it.) Interesting. I have a general problem with Microsoft Service Packs in that they apply “lots” of fixes. And, there usually on the tricky ones “no retreat” possible. It’s one reason, I have left the “Dark Empire” for good with respect to my “home” computing. An employer paying me can use what ever foolishness they want. I’m happy to collect a paycheck “checking chicken entrails” on Windoze. Personally, I just want stuff that works like the old telephone – cheap, flawlessly, every time, without thought. :-) Well at least that’s the illusion.

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I still don’t like Service Packs due to the “sometimes you can’t go home again” nature of some of the fixes they apply.

That and the one size fits all nature.

And, you can’t “test”. We’re talking about most folks’ production environment now. You apply it and it breaks stuff, you’re screwed.

Argh!

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