RANT: Email option isn’t an option

–Original Message–Date; 2/24/2012 2;33;22 PMSubject; When will I get my first pension check?I turned 65 on 1/13/12. It’s says retire 2/1/12/.So where is the check?fjohnp.s., the secondary authentication questions are an invitation to identity theft.

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Pretty straight forward. I hate having phone sex with automated agents. Especially when a human (somewhere in the world) answers the phone and asks me my name.

So this is what I get back. Not so quickly. (I’m thinking auto-responder to clear away old email.)

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To FERDINAND J REINKE JRFrom Credit Suisse Benefits Service CenterDate 02-24-2012 12:00 a.m. Central Standard TimeSubject Re; When will I get my first pension check?Our Response Hello from Your Benefits Resources [TM].

Ferdinand,
Please call the Credit Suisse Benefits Service Center and request to speak with a pension representative. Benefits Service Center Representatives are available by calling 1-888-325-2732 between 9;00 a.m. to 5;00 p.m. Eastern Time, Monday through Friday excluding holidays.
Thank you for using Your Benefits Resources.

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So why bother with email.

So, I call. Nothing I love better than phone sex.

Six minutes of Q&A and holding.

“Name”!

ARRRRrrrrrgggghhhhhh!

Then the lady wants my computer password.

Argh!

And, she’s upset when it’s a 24 character random string.

(What stupidity is this? Why should I share my shared secret with another human being? I’d have never permitted it when I was their VP Info Sec.)

Lots of checking.

I’m getting a double check in March.

BUT, (and there is always a BIG butt), no apology or explanation of why.

SO who gets the interest for that month. You screw every retiree and I bet it adds up.

Argh!

If I had time, I’d get a Gooferment bureaucrat involved.

Argh!

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GAMBLING: Video Lottery Terminals not emulating a physical deck of cards

http://robison.casinocitytimes.com/article/do-vlts-emulate-playing-with-real-decks-of-cards-60150

Do VLTs Emulate Playing with Real Decks of Cards?
14 September 2011
By John Robison

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VLTs (Video Lottery Terminals) do not emulate playing with a physical deck of cards. A central computer system tells your machine (terminal) what the result of your spin or hand will be, and your machine will do whatever it has to do to give you that result.

Strategies are useless on these video poker machines because they don’t deal from fair decks and because the outcome of your hand has already been determined. Suppose the central system has determined that you should win the value of a full house. The machine may deal you a full house. You can discard the full house and the machine may either deal you another one, or it will deal you a garbage hand and a wizard will appear and award you the value of a full house. Whatever it takes, the machine will give you the value of a full house.

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I didn’t know that!

Shocking.

Isn’t that fraud?

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