http://www.urbandictionary.com/author.php?author=reinkefj

May I please have your “thumbs up” to an entry I made in the Urban Dictionary?

outsouring

The reaction to outsourcing IT work to a foreign country that turns out badly. For example, a big global bank sends its IT development work to India saving grazillions, but finds that the users can’t get it exactly like they want and don’t have the developers at arm’s length to beat up.

“We’re outsouring the application back to the USA from India to get what we want.”

“Delta Airlines is outsouring its call centers back to the USA in response to customer complaints about understanding agents and being understood by them.”

Amazing how much difference a “C” can make!

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