IPAD: Zagg keyboard. Did I get scammed? I think so!

I received the package. Opening it the packing slip. says “… ipad3 …”. However the instructions say “… ipad2 …”. Did you ship me the wrong one or are they interchangeable. If “interchangable”, then why did I wait and pay extra for the “ipad3” model? This has me wondering …

I await you answer.
fjohn

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I’m not happy because when I ordered there was no “back order”. After my order was in and sitting for a couple of weeks, then magically it was backordered. Since the ship date was a couple of days, what choice did I have? But even that slipped.

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On Wed, Apr 25, 2012 at 12:01 PM, The ZAGG Team – Matthew G. <questions@zagg.com> wrote:

Hello,

Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Matthew G. and I appreciate the opportunity to assist you.

 The tracking number you have, 9405510200828351438398, is a USPS tracking number. You can look this up on USPS.com and find more information about your package. Please note that USPS tracking numbers are more of delivery confirmation numbers and do not provide actual tracking like UPS and FedEx do.

<<< Nothing like that is on the website. The confirm email points to those two vendaor to “track your shipment”!>>>

Please note also that USPS can take anywhere from 24 to 72 hours to update shipping information. Since your order only shipped as of the 23rd of April, USPS would not have any information in their system about your tracking number. I would check over the next few days for any updated information on your delivery confirmation number.

I hope this helps! Please feel free to contact us back with any questions or concerns.

Thank you for choosing ZAGG! We appreciate your business.

All the best,

Matthew G.

Customer Service Representative
ZAGG Inc.
3855 S 500 W STE C

SLC, UT 84115

800.700.ZAGG(9244) (toll free)
801.263.0699 (o)
Nasdaq Symbol: ZAGG
ZAGG.com

— Original Message —

From: “reinke (reinke cc)” <reinke@reinke.cc>
Received: 4/23/12 6:45:59 PM MDT
To: The ZAGG Team – Darren S. <questions@zagg.com>
Subject: Re: order IC5629043

9405510200828351438398

I got this tracking number. But neither UPS or USPS find it.

Help?

fjohn

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On Thu, Apr 19, 2012 at 2:15 PM, The ZAGG Team – Darren S. <questions@zagg.com> wrote:

Hello Keith,

Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Darren S. and I appreciate the opportunity to assist you.

I apologize for any confusion you may have experienced regarding your order. I see that order IC5629043 was placed on April 2nd, 2012. Orders placed through ZAGG.com orders typically take 1-2 business days to process and ship. This may vary depending on product demand, however. In order to assist you with determining the current availability of a given product, the expected shipping date for an item has been included on the product page itself.

Having said that, I see that the expected ship date for this order was is April 23rd, 2012. The ZAGGfolio on this order is currently experiencing inventory issues which has caused a delay in the shipping of this order. Our processing facility is working as quickly as possible to fulfill each affected order, and we expect inventory for this item to become available around April 25th, 2012. Nevertheless, we regret any inconvenience to you and acknowledge the difficulty this has caused.

Once an order leaves our facility we will send a shipping confirmation email. You can also check the status of your orders on demand via ZAGG.com. Log in to your User Account Manager to check the status of your most recent orders and view a snapshot of your order history. You can also update your account information. Take advantage of this service by visiting our website at http://www.zagg.com/support/account.

We apologize for any inconvenience and we appreciate your interest in ZAGG. However, please feel free to contact me if you have any further questions or comments. If you prefer assistance via a live customer service representative, our phone number is (801) 263-0699 or toll free at (800) 700-ZAGG(9244). Our office hours are Monday through Friday, 8 AM to 5:30 PM, Mountain Time.

Thank you for choosing ZAGG! We appreciate your business.

All the best,

Darren S.

Customer Service Representative
ZAGG Inc.
3855 S 500 W STE C

SLC, UT 84115

800.700.ZAGG(9244) (toll free)
801.263.0699 (o)
Nasdaq Symbol: ZAGG
ZAGG.com

— Original Message —
From: reinke <reinke@reinke.cc>
Received: 4/18/12 11:52:51 AM MDT
To: “questions@zagg.com” <questions@zagg.com>
Subject: order

status on ic 562 9043?

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I think I was scammed. What’s your opinion?

ZAGGS is definitely “NOTRECOMMENDED”! 

# – # – # – # – #  2012-Apr-27 @ 04:25  

HERE’S THEIR AUTORESPONDER:

Hello reinke (reinke cc),

Thank you for contacting ZAGG, home of the invisibleSHIELD! We appreciate hearing from you and your email is very important to us. We will reply to your inquiry as quickly as possible. Most emails are replied to within 1-2 business days, but please allow up to 3 business days. Our hours of operation are Monday thru Friday, 8am – 6pm, Mountain Time.

If you need a replacement for your ZAGG product, please follow the below link for a quick instructional video: http://www.zagg.com/support/contact.php#hidden_replacementVideo

You can also visit our Frequently Asked Questions page below for information on our warranties, shipping, products, refunds, etc.:

http://www.zagg.com/faq

To help track your inquiry we have generated a reference number. Your message id 349264. Please add @zagg.com to your address book to prevent our messages from going to your spam folder.

Sincerely,

The ZAGG Team

# – # – # – # – #  2012-Apr-27 @ 04:48  

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