On Thu, Apr 19, 2012 at 2:15 PM, The ZAGG Team – Darren S. wrote:
Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Darren S. and I appreciate the opportunity to assist you.
I apologize for any confusion you may have experienced regarding your order. I see that order IC5629043 was placed on April 2nd, 2012. Orders placed through ZAGG.com orders typically take 1-2 business days to process and ship. This may vary depending on product demand, however. In order to assist you with determining the current availability of a given product, the expected shipping date for an item has been included on the product page itself.
Having said that, I see that the expected ship date for this order was is April 23rd, 2012. The ZAGGfolio on this order is currently experiencing inventory issues which has caused a delay in the shipping of this order. Our processing facility is working as quickly as possible to fulfill each affected order, and we expect inventory for this item to become available around April 25th, 2012. Nevertheless, we regret any inconvenience to you and acknowledge the difficulty this has caused.
Once an order leaves our facility we will send a shipping confirmation email. You can also check the status of your orders on demand via ZAGG.com. Log in to your User Account Manager to check the status of your most recent orders and view a snapshot of your order history. You can also update your account information. Take advantage of this service by visiting our website at http://www.zagg.com/support/account .
We apologize for any inconvenience and we appreciate your interest in ZAGG. However, please feel free to contact me if you have any further questions or comments. If you prefer assistance via a live customer service representative, our phone number is (801) 263-0699 or toll free at (800) 700-ZAGG(9244). Our office hours are Monday through Friday, 8 AM to 5:30 PM, Mountain Time.
Thank you for choosing ZAGG! We appreciate your business.
All the best,
Customer Service Representative ZAGG Inc. 3855 S 500 W STE C
SLC, UT 84115
800.700.ZAGG(9244) (toll free) 801.263.0699 (o) Nasdaq Symbol: ZAGG ZAGG.com
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I’m not sure, but I don’t think that the date promised was 4/25. It was out of stock, then came back. I wouldn’t have ordered that far out. No sense cancelling now, but I’m not pleased.
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