RANT: VISTAPRINT tells you after taking your web order that you have to call with problems

FROM AN EMAIL ABOUT AN ORDER

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Dear Valued VistaPrint Customer:

In order to respond to you as quickly as possible, we are sending this automated response to your recent e-mail. At this time VistaPrint only offers customer service by toll-free telephone. We apologize for any inconvenience this may cause.

We invite you to call us toll-free at 1-800-721-6216. Knowledgeable representatives are available to assist you Monday – Friday, from 8 AM to 12 Midnight PM EST.

You can also find answers to many commonly asked questions by visiting our online Help Section at http://www.vistaprint.com/vp/ns/customer_care/help/default.aspx

Thank you for your interest in VistaPrint. We appreciate your business and your patience. We look forward to being of service to you.

Sincerely,
Customer Care
VistaPrint

*** end quote ***

Personally, I think calling any enterprise is a hassle. And, a waste of my time!

NOT RECOMMENDED: VistaPrint

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This entry was posted on Saturday, October 27th, 2007 at 05:36 and is filed under Ranting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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