How a Systems Glitch at Fidelity Caused One Woman’s Savings to Disappear
- How did this happen? Fidelity Investments notified a customer that her phone number and email address had been removed from her profile. When she logged in, her accounts and savings were nowhere to be found.
Tara Siegel Bernard
April 25, 2026, 5:02 a.m. ET
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Nobody thinks about the enormous amount of faith we put into the invisible infrastructure that continuously tracks and documents our financial accounts, until that one day when things go very wrong.
For Ms. Gruntmane, a 35-year-old physician assistant, that moment came on the Friday morning before Easter, as she was getting ready to take her daughter to school. Fidelity Investments sent messages alerting her that her phone number and email address had been removed from her profile — and to contact Fidelity if she hadn’t done it.
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From here on in, she said, she’s going to be sure to keep physical evidence of her accounts and balances in a secure place. Her tale serves as a reminder that we all should adopt that habit.
Tell us about your financial dilemma.
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I’d have been stroking out. Clearly, there’s now a case for EVERYONE to keep at least one printed statement for EVERY account you have. Physical printed copy!
I’m going to that in conjunction with my tax return compilations.
YMMV (Your Mileage May Vary!)
p.s., the NYT wants your horror stories. It might help others and it may scare the Financial Institutions as well.
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