RANT: Client satisfaction calls

Day before yesterday, I received two phone calls. Both wanting to speak to Frau, who was sleeping. Caught them on the first ring. And told them BOTH to call back tomorrow between 4 and 6 PM.

(On Saturday? You expect us to work on Saturday. Yeah, if this is so important. Otherwise don’t bother us. You have the need for this dumb call; not us.)

Yesterday morning, Frau was sleeping on the couch. She’s had a rough few weeks so it was good. Sure enough, the insurance called to “follow up on her care”.

Woke her up!

<Expletive Deleted>

Told the lady: “Thanks for waking her up and disturbing her. Some Customer Satisfaction.”

Frau took the call. Answered a few dumb questions. Like her birthdate, and when she got out of the hospital.

I’m “with out urine”. Polite way of saying <Expletive Deleted> <Expletive Deleted> off!

Can’t wait until Monday, when I plan to call the insurance company, and try to chat with the honcho in charge of follow up!

The hospital satisfaction surveyor never called back; fine with me.


Who designs this nonsense?

(Glad you’re reading this spleen venting.)

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