TECHNOLOGY: Amex takes the risk, but User is left with the problem

September 7, 2000 11:45 AM PDT
AmEx unveils “disposable” credit card numbers
By Stefanie Olsen Staff Writer, CNET News

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American Express today announced a new suite of online security and privacy products, the first of which is a “disposable” credit card number for its members.

As previously reported by CNET, cardholders using the disposable credit card option will be able to log on to a secure Web site and receive a one-time-use credit card number to make purchases over the Internet.

The free service will be offered to small businesses and consumer cardholders within the next 30 days.

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Response (Shweta Shiv) 08/01/2010 02:46 PM

Dear Ferdinand J Reinke,

I’d like to inform you that American Express does not offer such a service at this time.

However, I assure you that we remain committed to protecting the privacy and security of all of our Cardmembers, both online and offline. We believe that our current security measures, including our sophisticated monitoring systems to detect unusual or fraudulent card activity, provide strong, ongoing protections for our Cardmembers. In addition, you are further safeguarded by our Online Fraud Protection Guarantee, which ensures that Cardmembers are not held liable for any fraudulent charges on their account.

With the Online Fraud Protection Guarantee, you will not be held responsible for any unauthorized online charges, and if someone uses your Card without your consent, you will not pay any part of the fraudulent online charges—not even the first $50.

We are committed to protecting the privacy and security of all of our Cardmembers, and we will continue to develop innovative ways to protect our customers.

Thank you for choosing American Express.

We truly value your association with you.

Shweta Shiv
Email Servicing Team
American Express Interactive Services

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Sorry, but that’s what I could use!

Lost the use of one credit card from a recurrent charge that could not be killed, which I am STILL fighting about. I want ONE TIME USE credit card numbers. I don’t care that the issuers will indemnify the risk, they don’t have the clean up hassle.

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