CLOUD: Autoresponder responses

ProFlowers lost my reminders!

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On Thu, Nov 28, 2013 at 1:12 PM, Corporate Customer Care <corporate@customercare.providecommerce.com> wrote:
Dear Ferdinand,

Thank you for contacting Proflowers regarding your Reminders. Although we are always here to assist you, we have a helpful feature on our web site that allows you to make these kinds of changes or look ups to your account. Our Account Management feature provides you the security and convenience to make these types of changes in the future.

If you visit our online account management feature, you can view and maintain:

-Your Profile (includes changing your e-mail address)
-Payment Options (includes changing your billing address or deleting credit card information)
-Address Book (includes entering new addresses or editing existing addresses)
-Your Orders (includes tracking and modifying orders, when possible)
-Reminder Service (includes editing or adding event reminders)
-Preferences (includes catalog requests and signing up for e-mail savings)

To access your account, simply click on the link titled “Track Your Order” at the top of our home page and log in with a password.

Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, we are available 24 hours a day 7 days a week at 888.336.1396.

Your survey comments state,”my reminders are gone! “

We appreciate your business and truly thank you for being our customer.
Sincerely,

CCSS Blanca S

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I love non-helpful stock emails. Autoresponder! 

Argh!

And, my “reminders” appear to have gone to data heaven!!!

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