EMAIL RECEIVED AS A RESULT OF TEDIOUSLY ASKING A QUESTION ON THEIR WEB SITE
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Hello,
Thank you for contacting Abbott Diabetes Care, maker of FreeStyle and Precision products. We are pleased to provide you with a team of dedicated Specialists to help you understand your options in obtaining the FreeStyle and Precision products. Our Specialists are available to assist you toll free at 1-866-246-2683, Monday through Friday from 7 AM to 9 PM (CST).
Please let us know if we can be of further assistance.
Sincerely,
Abbott Diabetes Care
Join the FreeStyle Promise® Program Today and BE Supported! (https://www.freestylepromise.com)
This communication may contain information that is proprietary, confidential, or exempt from disclosure. If you are not the intended recipient, please note that any other dissemination, distribution, use or copying of this communication is strictly prohibited. Anyone who receives this message in error should notify the sender immediately by return e-mail and delete it from his or her computer.
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No, I don’t want to call and talk to one of your “dedicated Specialists” (In a third world country?)
I just want you to answer my damn question.
If I wanted to endure the “fingernails on the blackboard” physical pain of calling your call center, I would have called in the first place.
My last THREE phone calls with product problems were really great experiences. Why would I want to repeat that experience? That’s why I sent you an email.
Argh!
If “marketing is a conversation”, Abbott Diabetes Care sure isn’t listening.
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