SERVICE: “twitter sparks…” a customer service revolution!

Sunday, February 28, 2010

http://techcrunch.com/2010/02/28/cherchez-la-fame

NSFW: Cherchez la fame – or why the media’s obsession with Twitter campaigns will make customer service smell French

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by Paul Carr on Feb 28, 2010

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Time was, companies knew how to keep track of their important customers.

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Two years ago, none of this would have been news. A cult film maker was kicked off a flight? So? What was he going to do? Make a film called ‘Jay and Silent Bob hate Southwest airlines’? (Admittedly that would still have been better than Jersey Girl). An entrepreneur’s got quietly kicked out of a members’ club to make way for more profitable clients? Tough shit: that one’s not even newsworthy enough for the most desperate trade magazine. A little known designer gets ripped off by a gigantic retail chain? Boo hoo. Tell it to someone who cares. Without a major celebrity angle, there was little to no chance of the media picking up a run-of-the-mill intellectual property complaint and forcing the company into action.

*** and ***

Really there’s only one answer – and it’s one that strikes at the very heart of the established hierarchy of customer importance. Companies are going to have to start treating every single customer like a VIP. Actually, no, it’s worse than that – consider the Hidden Eloise example; she wasn’t a customer, but just a humble designer. Companies are going to have to start treating every single person in the world like a VIP.

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Twitter will burn more and more organizations that are inconsiderate, fraudulent, or deceptive.

I love the strategy: form up your ‘David vs Goliath’ story and get people tweeting and retweeting about it.

Then, watch the “blood”!

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POLITICAL: School; gooferment’s disaster

Sunday, February 28, 2010

http://reason.com/archives/2010/02/18/education-is-too-important-for

Education Is Too Important for a Government Monopoly
It’s time to let parents choose
John Stossel | February 18, 2010

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Since 1980, government spending on education, adjusted for inflation, has nearly doubled. But test scores have been flat for decades.

Today we spend a stunning $11,000 a year per student—more than $200,000 per classroom. It’s not working. So when will we permit competition and choice, which works great with everything else? I’ll explore those questions on my Fox Business program tonight night at 8 and 11 p.m. Eastern time (and again Friday at 10 p.m.).

The people who test students internationally told us that two factors predict a country’s educational success: Do the schools have the autonomy to experiment, and do parents have a choice?

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① The gooferment running “education” is in effective (i.e., students don’t learn).

② The gooferment spends way to much to give us uneducated students (i.e., the taxpayers are going broke).

③ “Public education” was designed by the Prussians to make cannon fodder and factory workers who could be led by an “elite”. That is not what we want or need in America.

④ “Public education” unions are corrupt and corrupt politicians.

⑤ The taxpayer doesn’t feed, clothe, or house children; so why do we have to pay to educate them?

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POLITICAL: Classified to protect the interests of whom? Not you and me, for sure!

Sunday, February 28, 2010

http://campaignforliberty.com/article.php?view=625

02/20/10
Hushing Up “Conspiracy Theories”
by Jeff Riggenbach

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When Cass Sunstein and others seem most worried about is historical narratives that undermine the government.

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“Classified information” is classified to protect the interests of Big Gooferment and the ruling elite; not us serfs. Why isn’t everything automatically declassified after say 50 years?

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GOVEROTRAGEOUS: SSNs more than birth certificates

Sunday, February 28, 2010

http://www.breitbart.com/article.php?id=D9E4JSD80&show_article=1

Shock over voided Puerto Rican birth certificates
Feb 27 10:46 AM US/Eastern
By SUZANNE GAMBOA Associated Press Writer

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WASHINGTON (AP) – Native Puerto Ricans living outside the island territory are reacting with surprise and confusion after learning their birth certificates will become no good this summer.

A law enacted by Puerto Rico in December mainly to combat identity theft invalidates as of July 1 all previously issued Puerto Rican birth certificates. That means more than a third of the 4.1 million people of Puerto Rican descent living in the 50 states must arrange to get new certificates.

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You’d a thunk they could have come up with an ORDERLY process, communicated it widely & clearly, and done it with out mass confusion.

But it’s the gooferment!

Remember, without the deadly “social security number”, identity theft would be difficult.

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RANT: How to answer the census!

Saturday, February 27, 2010

“A census taker once tried to test me. I ate his liver with some fava beans and a nice Chianti.”
Hannibal Lecter played by Anthony Hopkins
in The Silence of the Lambs 1991

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SO this is how we should answer the Census!

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QUOTE: Poverty — L. Neil Smith

Saturday, February 27, 2010

Poverty is a solved problem – all they have to do is abolish taxes and regulations which cripple those intelligent, capable, and responsible men and women and destroy their productive capacity, then stand back and watch the economy boom.

— L. Neil Smith  

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NOTRECOMMENDED: UPS fails

Saturday, February 27, 2010

Trying to track the old lady’s new drug. UPS let us down. I can understand that that the weather causes problems.

BUT, there’s always a big BUTT!

First we get a call that says: “Delivery requires signature today”.

That night: “Cant be completed”

Later: “On its way”

Later that night: “Cant be completed”

Today: “Cant be completed”

And, there is no way to get a live person on the phone!

Argh!

Even some one in a third world country wouldn’t be as frustrating.

Argh!

FedEx’s tracking was much better. And, they had live people!

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JOBSEARCH: Prepare Three Envelopes

Saturday, February 27, 2010

THE WISDOM OF “THREE ENVELOPES”!

Remember the old joke?

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A newly-hired top executive for a major company is just settling into his new office when he is visited by the form chief, who had been fired. The displaced executive appears friendly, shakes his hand, and says, “Look, if things get really bad for you, I have something that may help.” And he handed the new executive three envelopes. They parted amicably, the new executive quickly dismissing departing executive’s visit as a result of the shock of his situation. The three envelopes he tossed into the bottom drawer of his desk. Six months later, things were in crisis for the new executive. He was worried, and did not know where to turn or whom to call. Then he remembered the envelopes. He opened the bottom drawer, and took out the first envelope. Inside there was one sheet of paper with a single sentence: “Blame your predecessor.” What a great idea! He followed this advice, and things went very smoothly again. About 6 months later there was another crisis. The new executive again was desperate, when he remembered the envelopes. He reached into the bottom drawer and took out the second envelope. The page inside said, “Reorganize.” So the executive completely reorganized the corporation, and things were going quite well again. About 6 months after reorganizing, things began to fall apart. After employing the best consultants and trying everything he could imagine, things were still getting worse. Then he remembered the third letter. He was sure it would save him. He tore it open, and read the message inside. It said, “Make three envelopes.”

*** end quote ***

To my fellow abused corporate “employees”:

May I give you some advice? Painfully learned. From before the time you “get” the job, you must be aware that it will end. Maybe badly. So, my advice is to prepare, from before you start, for it to end badly.

You know of all the hurdles getting in and you need to know all the hurdles in getting your value out. Here are my thoughts:

(1) You must have at home all the things you will need for your “employment” lawyer to review when you bring your claim to him. (And, you will. When your future employer hands you that severance agreement to sign and you feel you’ve been screwed, tattoed, and not even give a t-shirt! You’ll be visiting a very expensive lawyer wnating him to punish that employer.) Carve out a dedicated space for all the material you’ll have to collect.

(2) Every communication from your employer should be captured and catalogued. An index is essential. That’s the initial offer letter, performance appraisals, copies of checks, expense reports, and the final severance offer.

(3) Like the sneaky bastards they are, there will be a lot of stuff that magically doesn’t get put on paper. That extra week of vacation, concessions, comp time, over time, consideration for being on call 24×7, yada, yada! Oral agreements are worth the paper that they are printed on. You must get in the habit of documenting everything. You don’t know what will be that one fact that could weigh in your favor.

(4) You must be the “chronicaler” of all personnel actions. Keep a “desk book” (i.e., that blank book that has one page per day) of every thing that heppens to your co-workers. Layoffs? You need to itemize every name, age, and anything else you can think of. Capture all org charts. No org charts? Make your own. Same for promotions, demotions, laterals, and transfers. You have to be your own HR department!

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SERVICE: Your ISP email address is a trap; any ATT users as well?

Saturday, February 27, 2010

FROM AN EMAIL CORRESPONDENT

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AT&T has made some major changes to its internet system. They included removing the term “worldnet” from the Email address that some of you use to contact me. They will not transmit emails that contain that term after 3/15.

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https://reinkefaceslife.com/2007/07/14/productivity-changing-email-addresses/

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In my mind, it’s impossible to communicate the change to everyone who has your old email address. It may have been given to them by someone else.

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May I suggest that you might want to avoid giving out your ISP’s email address?

Your ISP’s email is a trap to lock you in to their service. It can leave you high and dry at the most inopportune times.

They can: (1) be acquired; (2) sell out; (3) change their brand; (4) go out of business; (5) do something dumb; OR (6) have a meltdown of some type.

And, you can be out of luck. No email temporarily or permanently. Then you’re forced to change.

Good luck finding everyone who HAS your email address. They may have been given it by someone you know. But you don’t know them.

You should NEVER permit them to own almost the mort important thing you “own” — your email address. It’s a key to your digital identity. if they get bought out or go out.

Argh!

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POLITICAL: Right to Life

Friday, February 26, 2010

“The human being is to be respected and treated as a person from the moment of conception; and therefore from the same moment his or her rights as a person must be recognised, among which in the first place is the inviolable right of every innocent being to life.”

— Dignitas Personae

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*** begin quote ***

The Instruction Dignitas Personae on Certain Bioethical Questions was released by the Congregation for the Doctrine of the Faith in December 2008. This new Vatican document about in vitro fertilisation (IVF) and embryo experimentation is an update of a document written twenty years ago, Donum Vitae (1987), and seeks to address the questions raised by recent developments in biomedical research.

*** and ***

This is a document from the Congregation for the Doctrine of the Faith (CDF). The CDF exists to support the Pope in providing clear teaching on Church doctrine. The Pope has explicitly approved the document and therefore it shares his ordinary teaching authority. This kind of instruction does not have quite the same status as a Papal encyclical or a Church council, but it carries great weight. It is possible to criticise the way in which the CDF might express itself, or the wisdom of speaking on a particular issue at a particular time, but very strong reason is needed to dissent from the teaching itself. Dignitas Personae gives the most up-to-date official Catholic view on bioethical questions.

*** end quote ***

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Regardless of whether one is “Catholic” or not, Saint or Sinner, “believer” or atheist, it is hard not to consider the opinions of learned religious leaders.

As pro-life or pro-choice, it’s easy to forget that we are dealing with the essence of our humanity. To forget that is to risk sliding down the road to eugenics and breeding men like cattle.

There are various opinions about when “rights” imbue to men. When they can fight for them. When they can take them. When they can survive on their own. When they are born. When they are conceived.

“All men are created equal. And, endowed by their Creator with certain inalienable rights. Among these … “

Seems to answer the “when” question.

So to, this “instruction” seems to answer “what’s a person” question.

While everyone debates, one thing that is per se obvious, this issue is badly served by putting the government in charge. On its BEST day, it can’t handle easy problems. Giving it complex social and personal issue isn’t fair. It’s not designed to handle these. It can’t handle them without “breakage”. Leave it to the people directly involved in. Support them with laws that make it their free choice. Government’s sole role is to protect the people. Even the one’s that are “unpopular”.

My greatest fear is that we will kill “the Golden Child”. In Will Crowther’s Colossal Cave Adventure game, if you killed the bird in Cave #7, you never could proceed past the snake in Cave #11. (Although it was funny to see smart engineers trying “stuff” when it was impossible to proceed.) What if the potential person that’s killed is the next Salk who will cure cancer, the next Hawkings who will explain the Universe, or the next Mother Teresa who will comfort untold number of sufferers?

“The cemetery of the victims of human cruelty in our century is extended to include yet another vast cemetery, that of the unborn.” Pope John Paul II

The Holocaust pales in comparison to the self-inflicted genocide of abortion.

We are fools, messing with what we don’t understand at our own peril.

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