SERVICE: VERIZON text from web is poorly designed

Monday, June 28, 2010

Argh!

I sent a text message from the Verizon web site. (Yes, I was signed in despite the website’s design flaws about sign in.)

It gave me a response.

So I went merely on my way.

Never received a response. So I “texted” again from my cell this time.

I get a return phone call from the recipient asking me “if I’ve lost my mind”.

They received it and replied.

So, now I go check on the website and it’s like “what text message”.

If I have a tracking number AND the recipient, it can check.

Argh!

I don’t have the 27 digit tracking number. (OK, I made that part up about 27 digit. But it’s a lot.)

And, apparently it doesn’t log it anywhere on the machine. Or, warn you that you’re goign to need it.

But where did the response go?

Argh! Squared!!

Verizon — not recommended. (Not that any of the others are much better from what I understand.)

Argh! Cubed!!!

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SERVICE: VWBBIE down from Saturday night until this morning. Argh!

Sunday, June 27, 2010

(1) I experienced an outage Verizon Wireless Broad Band (VWBBie) network from 2230 Saturday 26 Jun 10 until 0547 Sunday 27 Jun 10. please explain?

(2) When was 24 hour support eliminated?

(3) Why does the 914 error point me to a non-working number?

Argh!

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TECHNOLOGY: Portability Policy for your “data”

Saturday, June 26, 2010

http://portabilitypolicy.org/index.html

Your Portability Policy

*** begin quote ***

We have provided a set of questions and a few sample portability policies to help you get started. These are not intended to be comprehensive, and we expect that they will evolve over time. You are encouraged to add whatever topics or issues will help your users make informed decisions.

We aren’t trying to promote any particular policy, business model or technology. Rather, we hope to create standards that simplify communication and help customers make informed choices.

*** end quote ***

I have my own personal portability policy.

If I can’t get “my” data out then the site, service, or software has to have a huge value proposition.

Be nice if all sites adopted this as a standard. Even if it’s a closed island like Facebook, it would be valuable to know that upfront.

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SERVICE: What’s wrong with the “security” people at the UK Mail Online?

Saturday, June 26, 2010

What’s wrong with the “security” people at the UK Mail Online?

They don’t set expectations and they don’t know that a password is a shared secret?

Argh!

I wanted to make a comment on one of their stories. Doesn’t matter which one. But here’s the saga.

Comment box asks for Name and Location.

OK, that’s not bad.

Then, to get it published, you have to give them and email and a password.

OK, that’s not too bad. (I have a page of one time passwords. But how many folks do? Most just reuse the same one.)

Then, it doesn’t like my password length. (I like 12; it wants 5 to 10. Do you think you might mention that on the page that asks for it. I feel like I’m playing gotcha!)

OK, that’s not too too bad. (I drop the last two characters to get to 10. No big deal!)

Then, it doesn’t like that I have a special character in it. (I like 26 letters, upper and lower and special characters at random — 26 lc + 26 uc + 10 digits + 4 specials = 66 ** 12. I always score strong on most password ratings.)

OK, that’s not too too too bad. I drop the special characters and readd the two characters I dropped before.

Then, it says we’ll email you a link.

OK, that’s not too too too too bad. I’ll just wait for the link.

Then, I find the email after a short wait — hey it’s a long way across the pond. It has the huge multiline link to click. But being a member of the “I NEVER click email links” church, I faithfully copy the link to my plain text editor, cntl a, cntl c, and got my browser and paste.

OK, that’s not too too too too too bad. I get a message that they’ll post my comment if they see fit.

Then, I read the rest of the email message and I find my password, my “shared secret”, my “carefully generated but mangled by their rules” password in the clear for any system or mail administrator to read. With the subject, “Welcome to Mail Online”. (Not to hard to id that!)

OK, that’s bad.

How many “security rules” did they break? How many “human factors design principles” did they break?

Now I have to go back and change my password, just incase someone wants to post something under my name.

Ok, that’s very bad.

I could ramble on to make more lines with “very very very bad”. But I’m bored with the topic. And, my ADADHDD is kicking in.

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Begin forwarded message:

From: communication@mailonline.co.uk

Date: ZZZZZZZZZZZZZZZZZZ

To: YYYYYYYYYYYYYYYYYYYY

Subject: Welcome to MailOnline

Thank you for registering with MailOnline

To authorise your new user account please click on the link below.

https://register.dailymail.co.uk/activateRedirect?Mail=yetanotherblogger%40reinkefaceslife.com&Key=2c9e82652709ccb50129365aaf810ac9&redirectPath=http%3A%2F%2Fwww.dailymail.co.uk%2Fnews%2Fworldnews%2FreaderCommentsSecurity.html%3FmessageKey%3DBC141E2DF3A9EB189F8FC662CECDDD6CReaderComment

If comments on this article are unmoderated, your comment should appear shortly. If comments on this article are pre-moderated then your comment will be checked in advance and will be queued for checking. We receive thousands of contributions every day so please be patient. If your comment does not appear, this may be due to the volume we receive or your content.

To find out if comments under a particular article are pre-moderated or not, look just above the comments to see if they are “pre-moderated” or “unmoderated”.

If the above link does not work, copy and paste the link into the address box on your web browser.

Your log in details are shown below:

Email: YYYYYYYYYYYYYYYYYYYYYYYYYYYYY

Password: XXXXXXXXXXXXX

You can update your details at any time – just tick the box marked ‘Update my details’ next time you log in.

Terms: http://www.dailymail.co.uk/home/terms.html

House Rules: http://www.dailymail.co.uk/home/house_rules.html

Privacy Policy: http://www.dailymail.co.uk/home/privacy.html

Contact: http://www.dailymail.co.uk/home/contactus.html

mailonline.co.uk

# – # – #

*** begin quote ***

Thank you!

Thank you for adding a comment to MailOnline.

Comments on this article are being checked in advance. We aim to publish as many as possible. MailOnline receives thousands of comments every day, so please be patient. If your comments do not appear, this may be due to the volume we receive or due to the content of your comment.

Why not get the latest News from Mail Online delivered via RSS?

*** end quote ***

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HARDWARE: Don’t use your employer’s stuff

Monday, June 21, 2010

http://www.theinternetpatrol.com/employee-has-no-right-of-expectation-of-privacy-for-text-messages-says-us-supreme-court/?awt_l=FYQgu&awt_m=1dTPHoQu5MK295

Employee Has No Right of Expectation of Privacy for Text Messages, Says U.S. Supreme Court   

*** begin quote ***

The bottom line is that, according to the Supreme Court, Quon had no reason to expect that his text messages on his employer-provided pager would be protected by a shield of privacy, and that the Ontario Police Department’s behavior in looking at the text messages was not an impermissible invasion of Quon’s privacy.

*** end quote ***

When hardware and service was expensive, then using your employer’s stuff MIGHT have made sense. Now with most everything dirt cheap, makes no sense at all.

As a matter of fact, it may even make sense to decline their hardware.

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SOFTWARE: Falling back to FIREFOX3 from Chrome

Sunday, June 20, 2010

Two items:

(1) No color tabs and other flaws in the tabs

(2) CARINGBRIDGE has a journal update window. Under Chrome, when you hit return it move the cursor back to the top. Too annoying to tolerate.

Falling back. Argh!

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SERVICE: MOBILEME updated but still not working for me and NOTRECOMMENDED

Friday, June 18, 2010
Service Update: New MobileMe Mail, Find My iPhone, and more.
Dear MobileMe Member,

Today we’re making available to all MobileMe members an all-new Mail web application, a Find My iPhone app, and a new way to navigate between applications at me.com. Read on for details.

All-new Mail at me.com
MobileMe Mail on the web (now out of beta) has been completely redesigned with powerful new features such as widescreen view for reading email with less scrolling, rules to keep your email organized everywhere, and faster performance. For more details on these and other new Mail features, please read this news post.

Find My iPhone app and more
You can now download the free Find My iPhone app, enabling you to locate a misplaced device directly from iPhone, iPad, or iPod touch while on the go. After installing it from the App Store, just launch the app and sign in to quickly locate your devices on a map and access the other Find My iPhone features — Display a Message or Play a Sound, Remote Lock, and Remote Wipe.*

The Find My iPhone web application on me.com has also been updated with a full-screen map view. Clicking your missing device on the map lets you access all the Find My iPhone actions to help you recover your device and protect the information on it.

Learn more about improvements to Find My iPhone here.

New way to get around me.com
We’ve also given me.com a new look and a new way to navigate between applications. Simply click the cloud icon in the upper left of the page, and choose from Mail, Contacts, Calendar, Gallery, iDisk, and Find My iPhone. To access account information, help, or to sign out, just click your name on the top right.

We recommend accessing me.com with Safari 5, Firefox 3.6 or later, or Internet Explorer 8. If you have questions about this update, please read this FAQ.

We hope you enjoy these improvements to MobileMe. Thank you for being a MobileMe member.

Sincerely,

The MobileMe Team

*Find My iPhone and Remote Wipe are not available in all countries.


RECOMMENDED: PAYTRUST

Monday, June 14, 2010

http://www.getrichslowly.org/blog/2010/06/14/the-rewards-of-routine-maintenance/

The Rewards of Routine Maintenance

*** begin quote ***

I used to make fun of my cousin, Nick, for this. Nick has tens of thousands of dollars in the bank, yet he’s always getting late fees for things like the electric bill. “What the heck?” I asked him once. “How can this be possible?” He shrugged. “I don’t know,” he said. “I get the bills in the mail, put them on the table, and then I forget about them. They get buried under other mail. It’s only three or four months later that I find them again.” This used to baffle me, but now I understand.

*** end quote ***

May I make an unusual suggestion? (It’s unusual for me. Not that I’m making a suggestion. I am after all a “know it all” and never leave a suggestion unexpressed. — “That’s supposed to be a joke, son.” Yosemite Sam — I try ONLY to suggest things that are free. This ain’t free.)

PAYRUST

It costs about 15$/month. For this, they will receive your bills by USMAIL or over the net and put it in your “inbox”. It can automatically “action” your bills; paying them in full or in part. And, it emails you weekly summaries, reminders, and such. You pay them on their site and they send the checks or e-payments.

All very organized.

I recommend it highly. Especially if you’re disorganized, travel a lot, or have psych issues with bills in the mail.

It’s a great service.

At the end of the year, they will send you a CD of your stuff for 20$. It’s all very useful.

And, I recommend it. Highly.

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RECOMMENDED: OpenDNS

Saturday, June 12, 2010

http://www.opendns.com/

Rock-Solid Security

   * Web Content Filtering

   Cloud-based, award-winning Web content filtering from OpenDNS with more than 50 categories of content. No appliance necessary. Effective against proxies, P2P, Web 2.0, adult and more.

   * PhishTank Anti-Phishing

   Industry-leading anti-phishing powered by PhishTank, the most authoritative source of phishing data on the Internet. Protects your network, organization and its employees from fraudulent phishing scams.

   * Malware Site Protection / Botnet Protection

   DNS layer security protects the most vulnerable level of your network against the latest threats, including viruses, worms and zero-day vulnerabilities.

   * Whitelist / Blacklist

   Lets you decide where your users can navigate on your customized Internet. Whitelist-only functionality available.

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TECHNOLOGY: Printers with e-mail addresses

Wednesday, June 9, 2010

http://arstechnica.com/hardware/news/2010/06/hp-introduces-printers-with-e-mail-addresses-cloud-access.ars

HP introduces printers with e-mail addresses, cloud access
By Casey Johnston

*** begin quote ***

Hewlett-Packard has announced a new line of printers designed to work directly with smartphones and cloud services without the need for a computer intermediary. The printers are designed to take print jobs that are e-mailed to them or uploaded to a cloud service they can access. HP hopes the increased accessibility will encourage the use of printouts, as files can increasingly be carried on a single pocket device.

The new range of printers have Web access, either wired or wireless, removing the need for a print server or connection to a computer. They have touchscreens and e-mail addresses, and can print documents that are e-mailed to them from any source, as well as items from Web services like Google Docs. Users can schedule print jobs on the printers and set up regular print runs of their documents, like weekly menus or itineraries.

*** end quote ***

(1) SPAM! Can you think of junk mail faxes? How long do you think it will take for “Dr (Mrs.) Faith Zenwakolo, a dying woman who has decided to donate what I have to charity through any thoughtful and selfless someone” to guess what the email address is? Or whatever the complicated “security structure” that’s put in place to “protect” it. Wanna bet you’ll get HP advertisements?

(2) I want to print a sensitive document to my HP printer. Email? Unless it’s encrypted — in transit and at each place of residence — and the User controls the keys, and there’s no backdoors.

(3) And is there storage on the printer? How does it get erased?

Seems like a lot of questions!

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