Argh!
# – # – # – # – # 2011-Mar-24 @ 16:49
MACBOOKAIR: two panics today
Thursday, March 24, 2011
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Posted by reinkefj
MACBOOKAIR: So much for that upgrade
Wednesday, March 23, 2011Spent a lot of time yday making space for the upgrade purported to fix panics.
Had one last night after the upgrande and two today so far.
“Bare metal restore” is looking like my only option.
If I wanted to have these type of problems, I could have stay on windoze.
Outlook’s looking better and better.
Argh!
# – # – # – # – # 2011-Mar-23 @ 06:54
Another panic
# – # – # – # – # 2011-Mar-23 @ 08:15
Another panic
# – # – # – # – # 2011-Mar-23 @ 08:34
Another panic. Moved to backup machine. Argh!
# – # – # – # – # 2011-Mar-23 @ 12:22
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Posted by reinkefj
MACBOOKAIR: Applied 10.6.7 update but still having panics
Tuesday, March 22, 2011Bare metal restore time?
# – # – # – # – # 2011-Mar-22 @ 22:29
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Posted by reinkefj
HARDWARE: FIOS is “tone deaf”
Sunday, March 20, 2011Here;s yet another example of an organization being “tone deaf”. An unmonitored email address? Wasn’t one of their commercials “Can you hear me now”. (Just shaking my head) Argh!
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Ok guys, now that hardware you said is defective is working perfectly today. And, I have no way to tell you!
And look at all the stuff I’m supposed to do for free! Argh!
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Posted by reinkefj
HARDWARE: Verizon sucks; FIOS NOTRECOMMENDED!
Saturday, March 19, 2011It was a pleasure to assist you. Your chat session has ended. Thank You.
Your chat ID number is 03191189238.
Chat Subject: FiOS Television (Other)
Your Question: Box is cycling every few minutes.
A Verizon Service Representative will be with you shortly. Thank you. (21:05:16)
<<< Ten minutes?>>>
21:15:01 Estimated wait time is 4 mins 42 secs. We apologize for the delay. You are next in the queue. A representative will be with you shortly.
Agent George has joined. (21:15:22)
George : Chat ID for this session is 03191189238. (21:15:22)
George(21:15:27): Thank you for using Verizon FiOS Technical Support. I apologize for any delays in reaching an agent today.
My name is George, for security purposes please post the name and address on the account as well as a good can be reached telephone number.
While I access your account and start running some diagnostic tests, please open a new browser window and type http://www.verizon.com/inhomeagent in the address bar and follow the prompts to download our new In Home Agent support tool, if you?ve not already done so.
Ferdinand Reinke(21:15:28): I don’t think there is much that can be done. The box is recycling every few minutes. And, my other box is running fine. Argh!
Ferdinand Reinke(21:16:11): I don’t want the inhome agent on my hardware.
George(21:16:36): please provide the information, i have asked for above please
Ferdinand Reinke(21:16:50): {Extraneous Deleted}
George(21:17:30): address on the account also
Ferdinand Reinke(21:17:45): {Extraneous Deleted}
George(21:18:20): ok
George(21:18:30): After our chat session is completed, I will send you a helpful email to the email address listed above reinke@reinke.cc
George(21:18:30): I’m sorry for any frustration this has caused, but I’d be glad to assist you with your issue today.
George(21:18:51): For security purposes can I please get you to confirm the account number, the last amount you paid, or the install date, please.
Ferdinand Reinke(21:19:07): I have no idea of that information.
George(21:19:42): i also need that information, i can wait also. if you need me to
Ferdinand Reinke(21:20:26):
{Extraneous Deleted}
George(21:21:01): thank you
George(21:21:27): also which box has the issue, the dvr or the sd box?
Ferdinand Reinke(21:21:51): the hd dvr box
George(21:22:22): is there any clicking or humming noise from the dvr/
Ferdinand Reinke(21:22:29): no
George(21:22:50): are you in front of it now?
George(21:22:55): i just flashed the programming on it
George(21:23:00): i need you to test it and see if it reboots
Ferdinand Reinke(21:23:03): sounds like the other tv has stopped playing
Ferdinand Reinke(21:23:19): press menu
George(21:23:34): i programmed both
George(21:23:40): go ahead and press menu
Ferdinand Reinke(21:23:44): done
George(21:23:54): picture?
Ferdinand Reinke(21:23:57): yes
George(21:24:03): let it play ok
Ferdinand Reinke(21:24:08): yup
Ferdinand Reinke(21:24:18): recylced
George(21:24:29): just did?
Ferdinand Reinke(21:24:32): yes
George(21:25:07): I’m going to mail out a replacement Set Top Box to you. It will arrive by UPS Next-Day Air (typically within 2-3 business days).
1. Once you receive the new Set Top Box, unplug the bad STB and power adapter and use the new STB and power adapter.
2. Then send back the bad Set Top Box using the supplied UPS shipping label and dropoff at the nearest UPS Store (www.theupsstore.com) or UPS Dropoff location.
Ferdinand Reinke(21:26:11): And I’m supposed to be happy about that. I’m without the TV service for 2-3 business days and I lose all the programs on the DVR?
George(21:26:31): yes you will lose all the recorded programs
Ferdinand Reinke(21:26:47): I know but I am NOT happy about that.
George(21:27:02): i am sorry, there is nothing we can do to make it not reboot
Ferdinand Reinke(21:27:36): OK let’s delete the DVR service completely. Just send me a replacement HD box.
George(21:28:06): can not do that, you have to talk to billing to do that
Ferdinand Reinke(21:28:26): This is the third DVR box that is being replaced.
George(21:28:31): if you want to swap to a lower priced box, they will have to do an ordr
George(21:28:36): i am sorry, but this isnt billing and orders
George(21:28:52): we do not, do orders to downgrade your box
George(21:29:02): i can only send you out a like for like unit
George(21:29:07): no downgrades
Ferdinand Reinke(21:29:43): Well you can credit the bill for at least four days out of service.
George(21:29:53): no
George(21:29:59): this isnt biling, this is repair
Ferdinand Reinke(21:30:04): NO>
George(21:30:24): repair, does not handle your bill or orders
Ferdinand Reinke(21:30:25): just shaking my head.
George(21:30:45): you understand, in repair we do not handle billing or orders
George(21:30:45): correct?
George(21:31:00): im going to send you out a replacement unit for your dvr
Ferdinand Reinke(21:31:00): I understand only to well.
George(21:31:05): since it keeps rebooting
George(21:31:11): it has been ordered
George(21:34:07): do you have any other questions, about the replacement unit
Ferdinand Reinke(21:34:32): NO!
George(21:35:08): I’m glad I could help. Chat Support is available everyday from 8am-9pm Central. Additional information on all 3 FiOS services can be found online at http://verizon.com/residentialhelp/.
Also, we have the Verizon In Home Agent that you can download at http://www.verizon.com/inhomeagent Thank you for choosing Verizon and have a great day.
Your session is now closed.
Thank you, have a nice day.
Your session is now closed.
Thank you, have a nice day.
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This is not help.
This is the THIRD DVR!
VERIZON FIOS is NOTRECOMMENDED!
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Leave a Comment » | HARDWARE, NOTRECOMMENDED, VERIZON | Tagged: NOTRECOMMENDED | Permalink
Posted by reinkefj
MACBOOKAIR: Another panic
Saturday, March 19, 2011Argh!
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Posted by reinkefj
MACBOOKAIR: Panic on sleep?
Saturday, March 19, 2011This is getting absurd. Every time I come back to MCBA it fails to resume. Argh! In the ultimate act of desperation, I turned off all hibernation. WINDOZE is beginning to look better. Argh!
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Posted by reinkefj
HARDWARE: VERIZON FIOS TV/DVR problems
Friday, March 18, 20112011-03-17 @ 2241
Several dropped signals and restarts early this evening. I just noticed that the DVR is working. “Cloud crap”? Argh!
Inet working fine. Don’t know about phone.
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2011-03-18 @ 0845
Checking the DVR and the initial menu comes up. But then it recycles. Powering down the DVR.
Watched TV again. Get ready to touch the DVR and it recycles. No signal. “Press menu to watch”
(Argh!)
Ran the DVR trying to find the Jaspers on Saint Pat’s Parade. Recycles again.
@0854 recycles again.
(Argh!)
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Posted by reinkefj
MACBOOKAIR: Another panic
Wednesday, March 16, 2011Sitting all alone, it locked up! Argh!
Reminds me of windoze.
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1 Comment | MACBOOKAIR | Permalink
Posted by reinkefj
MACBOOKAIR: Refuses to resume from sleep
Wednesday, March 16, 2011Again this morning. Another bare metal restore in our future?
Argh!
I’d rate MACBOOKAIR and OSX10.6.6 as no better than windoze!
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Posted by reinkefj
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