Thank you for contacting CVS.com.
We are writing in regard to the issue you are experiencing with not being able to login into CVS.com and have received a response from our IT department.
At this time we advise not using a VPN (Virtual Private Network) when also trying to access the CVS.com website as this can cause issues with connectivity.
If you have further questions or require additional assistance, please contact us by email at firstname.lastname@example.org or by phone at (888) 607-4287. Reference number ******
As always, thank you for choosing CVS.com.
Customer Care Department
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Sigh, YET ANOTHER clueless IT organization!
(Maybe I should send in my resume?)