TECHNOLOGY: YSK When apps have both a web presence and phone client, try both.

Recently, on both CLASSDOJO and SHUTTERFLY, I was trying to upload a photo.

In CLASDOJO, the web site would only accept a live photo. (MY workaround was to take a photo of my phone. Argh!). In SHUTTERFLY, I was trying to upload a photo from my laptop and couldn’t get it it.

After calling in and wasting time, I found out that if I used the IOS or ANDROID client, I could easily do what I wanted. In my “after action” review, a habit I got in the military, I could NOT find anything in their “help” sections that would let me avoid the phone call.

In the future, I’ll try different versions of the same offering on the off-chance that some developer was too lazy to make all the versions functional equivalent. Argh!

I’m putting this YSK on my blog so I’ll remember to follow my own advice.

FWIW YMMV

WHY YSK: I wasted a lot of my time and that of two support organizations because their sites were not intuitive and, I never thought that their IOS / ANDROID apps would be that different. DOn’t make my mistake and ASS-U-ME that everything is identical. It MAY not be.

—30—

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