Argh!
Just got back from Walgreens, and I am annoyed (again).
Walgreens and I have a lot of history.
We’ve had two serious medication errors, many broken promises, and wasted a lot of time with them.
Today, I had a watershed moment. They have a leadership problem!
In a continuing saga, I’ve been trying to get the Old Lady’s insulin rx straight. For months. Originally, I brought the DIABETICDOC’s rxes in. Knowing the system, I had the doc write them for 90 days with three refills. (I promised that the patient would be back.)
The rxes were never recorded. They used the rxes from the old doc. Argh! The result was we’re always running out of insulin.
So I called in and talked through the problem with A pharmacist. She had to call the doc and get replacement rxes. Argh! Then the insurance would pay for it until January 5th. So no problem, we’ll wait until the Fifth. In the meantime, I order other rxes and find another quantity problem. That problem distracted me from the fact that I didn’t get the long awaited insuling rxes.
Argh!
I call. And, talk to some one who doesn’t know anything about it.
Argh!
Go thru it ALL again. He puts the rxes in again. (How did he get rxes if they were “missing”?) Their computer system gets it in and communicates with the insurance company’s computer. My 90 day rx magically becomes a 30 day rx. (Huh?)
At this point, I give up and say fine. (This TRIPLES my copay since I SHOULD get the 90 day supply for one copay of 25$!)
I picked it up.
Get home and find that the dosage instructions are “wrong”. (They were superseded twice already.) And, they charged my a double co-pay.
Argh!
Imagine if we weren’t seriously on top of the rxes in terms of taking the right meds and stuff? If I get frustrated with the insurance, imagine how older folks cope?
And, Obama-care is going to make this all better? Please don’t make me laugh!
Argh!
Back to what set me off.
I pull up to the drive up for a quick pick up. The pharmacist, who voice I recognize because I’ve talked to her so much, say: “Be with you in one minute.” I happened to look at the clock on the dash. It was 8:59. She came to the window at 9:03. That’s not ONE minute. Lest you think that’s no big deal, I disagree. It’s a leadership issue. It’s setting an expectation carelessly that can’t be met.
It’s a “systemic failure”!
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Reinke Faces Life 