Promptly a week after I had the problem and they changed the webpage causing the problem. They may be “happy” but it’s not timely.
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—–Original Message—–
From: Yahoo! Music Jukebox [mailto:yahoomusicengine-feedback@cc.yahoo-inc.com]
Sent: Tuesday, July 17, 2007 4:35 PM
To: Reinke’s Catch All Email
Subject: Re: Yahoo! Music Jukebox non-tech issue (KMM100278139V4440L0KM)
Hello Reinke’s,
Thank you for writing Yahoo! Music about Musicmatch Migration. We’re happy to help you with this question.
A tool to automatically convert your Musicmatch subscription to Yahoo!
is now available. The Migration Assistant is built into the latest release of the Yahoo! Music Jukebox. Please follow the directions below to download the Jukebox, and the Migration Assistant will walk you through this process step-by-step.
Download and install the new Yahoo! Music Jukebox here:
http://music.yahoo.com/jukebox/mm/ymj/?OEM=29
Important: Even if you already have Yahoo! Music Jukebox, you must install this special version in order to see the Migration Assistant.
When you start the Jukebox, the Migration Assistant should appear.
Follow the instructions on each page (a link to the FAQ is available from most pages).
If you have a Musicmatch On Demand subscription, you will be able to migrate it to a Yahoo! Music Unlimited subscription
If you have unspent Musicmatch Music Store Gift Certificates or Allowances, you’ll be able to convert them to Yahoo! Music Unlimited Gift Certificates
If you wish to transfer your music library, you will be offered this option.
Please refer to the Frequently Asked Questions for more information:
http://help.yahoo.com/l/us/yahoo/music/jukebox/update/update02.html
*if your problem persists please follow the steps below.
We are having difficulty pinpointing the cause of your problem based on the information you’ve provided. If you could provide answers to the questions below in your response, that will help us provide you with more assistance:
1. Can you describe the problem in more detail?
2. What error message(s) are you receiving, if any? Please send us the exact wording of the error message if you see one.
3. Please describe what happened leading up to this problem, and provide as much detail as possible.
For complete Yahoo! Music Jukebox online help, visit:
http://help.yahoo.com/l/us/yahoo/music/jukebox/index.html
Once again, we regret the problem you’re having with Yahoo! Music services. If the solution provided here does not resolve your concern, please reply to this email so we may further assist you. Thank you again for writing Yahoo! Music.
Regards,
Bob
Yahoo! Music Customer Care
For assistance with all Yahoo! services, please visit:
http://help.yahoo.com/
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