INTERESTING: discontinues support

Maybe I’m just irritable, but I find this and it’s tone “arrogant”. “You may have heard”? If “markets are a conversation”, these folks are having a monologue. Needless to say, communications like this, reinforce my commitment to Open Source Software whenever and where ever possible. And, are there other kinds of users? Other than “business” that is. Maybe it’s me. Adios, I’m not coming along.

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From: Ceryph [mailto:do_not_reply@ceryph.com]
Sent: Friday, July 13, 2007 2:50 PM
To: Ferdinand Reinke
Subject: CmapTools – IHMC discontinues support of business users

You received this email because you are a registered user of IHMC’s CmapTools concept mapping software. If this email reached you in error, please remove yourself from our user list.

As you may have heard, IHMC will no longer provide CmapTools software, upgrades, bug fixes and technical support to business users. See IHMC’s new policy for details.

IHMC and Ceryph have partnered to ensure that business users of CmapTools continue to have access to world-class technical support. Ceryph created a commercial version of CmapTools called “Ceryph Insight” to facilitate this support. Our Insight customers will receive technical support and access to future upgrades through Ceryph.

Visit us at www.ceryph.com or contact sales@ceryph.com to learn more about Insight.

We look forward to serving you.

Bryan Clark
CEO
Ceryph
bryan.clark@ceryph.com
www.ceryph.com

***End Quote***

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This entry was posted on Saturday, July 14th, 2007 at 08:00 and is filed under INTERESTING. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to INTERESTING: discontinues support

  1. Anonymous's avatar Anonymous says:
    Tuesday, September 18, 2007 at 20:02

    interesting indeed. Recently, I received a letter as follows (names removed), in violation of the IHMC pricvacy policy. http://cmap.ihmc.us/download/PrivacyStatement.php

    The correct way would be for IHMC to ask me as a registered user for my permission to forward my personal data to ceryph. One step skipped, confidence lost.

    Hello Anonymous,

    The folks at the Institute for Human and Machine Cognition (IHMC) mentioned that you downloaded their CmapTools software. Would you mind telling me how you are using concept maps at A.Company?

    Best regards,
    Bryan
    Bryan Clark
    CEO
    Ceryph
    http://www.ceryph.com

    Business Users: IHMC no longer provides CmapTools technical support or upgrades.

    Download a trial version of Ceryph Insight, the commercial version of CmapTools.
    Click here if you prefer not to receive emails from anyone at Ceryph.

    Like

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