Some one pinged me about jargon. What’s a sev4?

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Severity 1 – complete platform failure (i.e., no power)

Severity 2 – partial platform failure (i.e., some part not working)

Severity 3 – complete application failure (i.e., my game doesn’t play, but everything else works)

Severity 4 – partial application failure (i.e., some part of an app does work)

Severity 5 – something isn’t working as documented it should and it’s needed (i.e., OUTLOOK2003 can’t copy mailbox settings)

Severity 6 – something is not documented correctly (i.e., it works but the book on it say it doesn’t do that)

Severity 7 – A shortcoming is noted.

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That’s the one I was taught.