FROM AN EXCHANGE OF EMAILS WITH A DEVELOPER

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From: A DEVELOPER
Sent: Thursday, April 12, 2007 10:49 PM
To: r @ reinke
Subject: RE: Where did my name go?

Try clearing your cache and cookies and then restarting your browser (I see “reinke” within the green badge and after “Profile:..”.

If that doesn’t work, please reply back.

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vs: Still the same. Wanna try sacrificing some chickens next? ;-) Like I hadn’t tried that or seen at a different computer. Why does every PC support person insist on a cold reboot? BTW, since last night was my night to do “microsoft maintenance”, I was forced to do a cold restart. So, perhaps there’s some crud in a table somewhere on your side of the wire?

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If I have learned one thing in testing software (which I think is “fun”), it is don’t annoy users with obvious stuff that has no hope of solving the problem. Or, at least ask it, or propose it in a way that is “softer”. Remember I am unpaid help, or worse I’ve paid for this mistake. At least with “free software”, you haven’t paid to debug someone else’s code.

It’s like that nameless isp that always wants you to power cycle your setup when it’s obvious to the world that they have a dns problem.

About the only thing worse is having paid no support at all. Buying a product and getting no support like IBM, Nuance, Microsoft, and that ilk! (There’s special circle in hell for them.)

Sometimes it would be better to have no support than long phone queues, “dumb” people (Yeah, I know they are working from scripts!), or autobots that just fire back meaningless canned answers.

At least with the new web20s services, you can usually get to SOMEONE.

Argh!

The next round of email I included a screen shot where I MSPAINTed three big orange circles about the problem. (I’m getting pretty handy with that tactic!) That exchange ended with “we have a bug”! Yeah, DUH, you do! I think I said that. Double Argh.

I deliberately didn’t name the SERVICE since they are trying. Let’s give them some time to work before we award them a negative review. Fair is fair.