http://www.gripe2ed.com/scoop/story/2006/6/2/04149/00911
http://www.gripe2ed.com/scoop/story/2006/4/11/0950/03255
Important points to note about the "doc with the broken software"
(1) It was the install that was broken, as well as the software.
(2) I paid for the support incident for which I got one email message to "try again".
(3) After a while, it is just not worth fighting about. They count on that! Give up; they win.
(4) After that, it is useless to resist. As a result, I will not BUY software retail. I will use Open Source and make a donation. But if it ain't fully functional, then I don't trust you.
(5) Guarantees, warranties, and rebates are worthless because they are not honored.
AND
(6) Never recommend anything altruistically because no good deed goes unpunished.
(7) Scansoft aka Nuance Sucks!
Reinke Faces Life 