NOTRECOMMENDED: Logitech Webcam c615 on MAC OSX

Tuesday, February 14, 2017

Despite what the fine print says, it doesn’t work.

MAC OS X 10.12.6 (16D32) doesn’t recognize the camera. 

I have it docked and it’s a bust.

I’ve had ticket #0465 9146 open since the end of January.

Argh!

# – # – # – # – # 

2017-Feb-17

After numerous email, I finally got some specific help. 

*** begin quote ***


 
 
 
 

Dear Ferdinand,

Good day!

To further isolate the issue, please try to do the following:
1. Re-seat to another USB port. Bypass the use of KVM switch boxes, port replicators, docking stations, and USB hubs if any
2. Prefer using USB 2.0 rather than USB 3.0 ports. For additional reference, refer to https://support.logitech.com/en_us/article/38032
3. Download and install the Logitech Webcam Software. 
https://download01.logi.com/web/ftp/pub/video/quickcam/lws220.dmg
4. Test it on a different computer.

Please let us know the result of these recommended steps.

For future reference your case reference number is 04659146. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to “solved”. A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ’s, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Angelica
Logitech Customer Care
support.logitech.com

 

*** end quote ***

So fresh this morning, I took the cover off the big monitor.

I moved the Logitech camera usb directly to the computer. It worked. 

I reattached it to the same USB slot on my monitor. It worked.

Rebooted and it still works.

Explanation?

“Magic”?

Argh!

So ends a 20 day outage?

# – # – # – # – #  2017-Feb-17 @ 09:39  


 
 
 
  Dear Ferdinand,

Good day!

Its good to hear that the webcam is now working.

There may be several reasons (or no reason) for USB ports ceasing to function with no cause. There might be a chance that the webcam was not plugged in properly before. But the good thing is, the device is now working again.

For future reference your case reference number is 04659146. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to “solved”. A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ’s, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Angelica
Logitech Customer Care
support.logitech.com

 

# – # – # – # – #  2017-Feb-17 @ 11:02  


%d bloggers like this: