I actually had to call their support and undergo a lot of pain “authenticating”. Will someone please tell me how knowing my details authenticates me? Now, if they said “we’ll call you back”, then I might believe it. Asking me my address and phone number and email address doesn’t “authenticate” squat.
And, don’t tell me you are “doing it for my protection”! That’s Barbara Striesand. They’re doing it for their protection.
No explanation of why it worked yesterday but not today. No explanation of why it didn’t work today. They want me to use IE (I don’t!) Telling me that their site is not “optimized” for Firefox or Opera.
PFooey.
And, that they were voted the best bill payment service. By who, their employees.
The only reason, I put up with this … (PayMyBills was acquired by the competitor Paytrust after I selected PMB over PayT. Subsequently acquired by Quicken.) … is that they are the only service that will receive a paper bill, scan it, and email me. And, they keep pushing ebilling!
Their idea of ebilling is that I do all the work and setup an online account with a biller. Then turn over all that authentication information to them so that they can then go pretend that they are me. I don’t think so!
Any way, if there was a competitor, I’d sure consider it.
Arghh!
Posted by reinkefj 
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