*** begin quote ***
From Caremark
To Caremark Portal User
Date Sent 02/10/2010
Subject Important Information: New Security Enhancement
Message New security step on Caremark.com starting Feb. 20!
The security of your personal and health information is of utmost importance to us. For your protection, we’ll ask you to answer a “challenge question” the first time you log on to Caremark.com on or after Feb. 20, 2010. If you’re using your own computer, you only have to answer the question once, or if you prefer, you may set your User Profile to require it more often. If you are logging on from a different computer, you will be asked the question each time. If you cannot remember your answer, contact our Web Customer Care at 1-800-378-9442.
Thank you.
*** end quote ***
Arghhhhhhh!
First, this email is only available on their “portal” AFTER you logon. You can’t logon because “secondary questions” were NEVER set up. You can’t email into them because they only respond to your inbound email on their “portal” which you can’t get into. And, more aggravating is that they send you an email to saying “look at the portal inbox”. From an unattended email address.
Are they kidding? Has any one THOUGHT about this “barbara streisand”? Doubtful!
Arghhhhhhh!
(I HATE “secondary” identification. It merely provides hackers an alternative way to crack your account. How many favorite colors or mother’s maiden names do you have? My mother’s maiden name changes by web site as does my color. Here’s my five favorite colors: Cxu14, H4v4j, s7Jb5, T9B68, and 1dsz6. And, yes, I use different passwords on every site. Also stupid are those sites that force a format for passwords.)
Arghhhhhhh!
Then, you’re left with no choice but calling in to “tech support”. Innumerable prompts, and delays.
Arghhhhhhh!
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Reinke Faces Life 