Walgreens has a neat idea, that we didn’t have at our last gooferment approved drug pusher (what do you call a drug store?), called “auto mated refills”.
(The only car involved is when one of us drives to get them. And, since they are for my mate Frau Reinke I guess they are sort of aptly named.)
So Walgreens automated refills identifies the RXes (The gooferment permitted forms with the approvals of the gooferment agent called doctor Argh!) that she uses regularly. And each month, refills it.
Great.
BUT!
Since we didn’t give them the RXes on the same day, they (all 13) renew on different days. Further, over time, new medicines were added, dosages changed, and some medicines stopped. It’s messy. But I have captured all that info for her in a one page document with all the current RXes, dosages, and who/when changed it. (For our own sanity.)
There is NO way to align Walgreens with reality and NO way to have them all renew on the same day.
Argh!
It’s annoying enough to have gooferment rules about paperwork and approvals. Add in the annoyance of the gooferment’s financing agents (What do you call medical insurance companies?). Add in the annoyance of complying with the gooferment’s tax diktats about FSAs.
But the crowning annoyance is that Walgreens has no feedback loop. No way for the patient to put information and suggestions back into them to get them to improve their service.
So a good idea (i.e., automated refills) has some stupidity built in (i.e., different renewal dates) (i.e., no way to correct the data they have on file) but the ranting comes in when there is no feedback loop.
Argh! Argh!
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Reinke Faces Life 