***Begin Quote***
—–Original Message—–
From: gotocustomercare@citrixonline.com [mailto:gotocustomercare@citrixonline.com]
Sent: Sunday, March 25, 2007 3:49 PM
Subject: RE: GoToMyPC Customer Care Feedback from [T2007032300HF]
Dear Ferdinand,
Thank you for your question about GoToMyPC.
It is our goal to help our customers as soon as possible and to follow up on all issues in a timely fashion.
Because the resolution to your issue may require extended troubleshooting or conversation, please consider calling us at your convenience at one of the following numbers:
GoToMyPC
(888) 259-3826 (U.S. and Canada, toll free)
+1 (805) 690-5750 (direct dial)
001-800-574-4234 (Mexico, toll free)
000-800-100-3093 (India, toll free)
00-800-5744-2340 (International*, toll free)
* Service is restricted to the following countries:
Australia 0011-800-5744-2340
Denmark 00-800-5644-2340
France 00-800-5644-2340
Germany 00-800-5644-2340
Hong Kong 001-800-5644-2340
Italy 00-800-5644-2340
Japan 010-800-5644-2340 (KDD customers only)
Netherlands 00-800-5644-2340
New Zealand 00-800-5644-2340
Norway 00-800-5644-2340
Singapore 001-800-5644-2340
Spain 00-800-5644-2340
Sweden 00-800-5644-2340
Switzerland 00-800-5644-2340
UK 00-800-5644-2340
GoToMeeting
(800) 263-6317 (U.S. and Canada, toll free)
+1 (805)-690-5753 (direct dial)
GoToAssist, GoToMeeting Corporate
and GoToMyPC Corporate
(888) 259-8414 (U.S. and Canada, toll free)
+1 (805) 690-5751 (direct dial)
001-888-896-5419 (Mexico, toll free)
000-800-100-3084 (India, toll free)
00-800-3375-8675 (International,** toll free)
** Service is restricted to the following countries:
Australia 0011-800-3375-8675
Denmark 00-800-3375-8675
France 00-800-3375-8675
Germany 00-800-3375-8675
Hong Kong 001-800-3375-8675
Italy 00-800-3375-8675
Japan 010-800-3375-8675 (KDD customers only)
Our Customer Care department is available 24 hours a day,
7 days a week.
Thank you again for your continued interest in GoToMyPC, and please let us know if we can be of further assistance.
Keaton Kershner | Customer Care Coordinator
Citrix Online Division
Citrix Systems, Inc.
5385 Hollister Avenue
Santa Barbara, CA 93111 USA
www.citrix.com
Phone: 888.259.3826
Fax: 805. 690.6426
***End Quote***
When I had the problem on FRIDAY, then this message might make sense. Now on SUNDAY night, it appears that we are just clearing out the queue.
I’m going to nuke this when it comes up for renewal.
Argh!
Reinke Faces Life 
LOL
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No. It started working that Monday morning. I guess the rebooted a hung server or something. Argh!
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Did you ever end up calling them back? Interested to know what ever happened with this.
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I reviewed the website, and I have to tell you I am very uncomfortable about any site that doesn’t disclose their prices upfront. On a personal note, I’m probably not a good sales prospect because when mygotopc time runs out, I will be deploying one of the many free solutions out there, But, you’re welcome to try to convince me otherwise. (Jason, Lane, any one wannna buy tickets for that?)
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Hi Ferdinand,
We offer a remote desktop solution at Batipi.com. I Would be happy to discuss our services further with you, once your account comes up for renewal.
Regards,
David Corcoran
Web Conferencing Consultant
http://www.batipi.com
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