Hey Gang, A new LinkedIn person shows up. At 1:23 AM on Saturday?
—–Original Message—–
From: LinkedIn Customer Service [mailto:support@linkedin.com]
Sent: Saturday, March 24, 2007 1:23 AM
To: R @ R CC
Subject: Follow up from LinkedIn for Groups (KMM43057I88L0KM)
John,
I am the new manager of LinkedIn for Groups. We recently switched backend systems as well as management of LinkedIn for Groups. I would like to help resolve whatever outstanding issue you might have. I apologize if you have not received a timely response to your inquiry.
Please feel free to email me at groups@linkedin.com or respond to this email to inquire about the status of your group.
Thanks,
Ben Guthrie
Manager, LinkedIn for Groups
===== MY RESPONSe =====
From: r @ r cc
Sent: Saturday, March 24, 2007 8:01 AM
To: ‘LinkedIn Customer Service’
Subject: RE: Follow up from LinkedIn for Groups (KMM43057I88L0KM)
Ben:
Hello. Congratulations. I hope you have a fireproof suit, thick skin, and a “tin ear”. From a PR and service pov, this is a disaster.
I requested LinkedInJaspers back a while ago. As I was told, I submitted it by fax. (Not a scanned email; faxed!)
Off the top of my head, I forget if I asked for LinkedInJaspers or Linkedin_Jaspers. It must be without the underscore because I have a Yahoo Group setup for it http://tech.groups.yahoo.com/group/LINKEDINJASPERS and the domain name http://www.LINKEDINJASPERS.com ready to go.
(I don’t have the dates handy. The form is in my office at work; in the table draw next to my fax machine.)
I’ve emailed in several queries. Was told either automatically or by a person, that some would get back to me. Black hole after that.
I know from LinkedInPowerForum, that there were “problems” at LinkedIn, so I am not crazed. Good thing you all have no competition!
I still want the group, public, with the logo, so users can display it, and I have been holding off announcing it to my group, until LinkedIn got it’s act together.
So, I’m still here in Limbo, waiting, like all the other “lost souls”.
I appreciate your email, and don’t envy you your tasks. I really do. BUT, I have had several other emails saying “I’m so and so, from LinkedIn, and I’m here to help”. Black hole! Never to be heard from again. So I hope you have better success than those others. The fact, that you don’t have any clue as to what my particular problem is, doesn’t exactly fill me with hope.
But, you get the benefit of the doubt on your “honeymoon” in the new job.
So, when will my group be activated, when can I activate it, and how do I “badge” my people?
Good luck,
Fjohn
One ticked Off LinkedIn User
P.S.: My cofounder of the group is a lawyer and I have been holding him off physically from “dropping” paper on LinkedIn. It’s supposed to be a fun hobby. Not a death march.