TECHNOLOGY: Nuance at NW’s Cool Tools

http://www.networkworld.com/columnists/2007/
022607cooltools.html?page=1

http://tinyurl.com/yt5j99

Dragon voice recognition system
Cool Tools By Keith Shaw, Network World, 02/22/07

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This version seemed to work only with Windows 2000 and XP; we couldn’t try this on a new Windows Vista system, and it looked like Version 9 wouldn’t be available for Vista.

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I LOST NO TIME TELLING THEM HOW MUCH I THINK THEIR SUPPORT SUCKS!

Just don’t expect any support for your problems from Nuance Software. If you go for it and it happens to work on your windoze box, you’ve won the lottery. I have tried both Dragon and Via Voice, both “supported” by Nuance, and have had mixed results. Sometimes it works; sometimes it doesn’t. Just because you get it running, don’t think you’re home free. And, if you have problems, even if you pay their “per incident” support fee, don’t expect to get anything resembling an answer. If you have deduced that I think the “suck”, you’re right.

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