TECHNOLOGY: AI replies with a canned response which has nothing to do with my problem

Saturday, November 1, 2025

https://www.dunkindonuts.com/en/account/dunkinrewards

*** begin quote *** 

Dear Ferdinand Reinke,

 

Thank you for taking the time to contact Dunkin’.

To add a Dunkin’ card to the Dunkin’ App, please follow these steps:

 

1. Expand the menu in the top left-hand corner.

2. Tap “Add/Manage Cards”.

3. Scroll to the bottom of the screen and tap “Add a Dunkin’ Card”.

   i. If you have an existing card that you want to add, select Yes and enter the details. If not, select No to purchase a virtual card.

4. Select your card design and tap “Done,” and then “Done” on the next screen to complete registration.

To add a Dunkin’ card using our website, please follow these steps:

  1. Log in to your Dunkin’ Rewards account on the Dunkin’ website.
  2. Click “My Account” on the top right-hand corner and select “Add or Delete a Dunkin’ Gift Card”.
  3. Enter the Card Number and PIN to add it to your account.

To remove a card from the Dunkin’ Mobile App, select the card you want to delete and tap “Delete Card.” (Please note that if the card is not at a $0 balance, you will not be able to remove it from the account.) Before you complete the deletion, write down the card number and PIN in case you want to re-register the card later. Removing a card from the app will also unregister it from your account, and unregistered cards will no longer earn points or rewards.

 

If you have any further questions, please reply to this email, or give us a call. Our support team can be reached at 800-447-0013, Monday through Friday, 7 a.m. to 7 p.m. ET.

Thanks again for contacting us.

 

 

Customer Care Coordinator

Case# CCC6870586

 
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My réponse:

please read what I wrote
 
I don’t have the original rewards card.  Please recover it and all my points.
 
# – # – # – # – #
 
Boy, do I hate AI!  It seems that when some Corporation deigns to allow you to email about a problem, they have AI reply with a canned response which has nothing to do with my problem.
 
Don’t they realize the damage that they are doing to their brand?  Or do they just don’t care.
 
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