VETERANS
VA secretary: Disney doesn’t measure wait times, so why should VA?
By Sarah Westwood Published May 23, 2016
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Veterans Affairs Secretary Robert McDonald on Monday compared the length of time veterans wait to receive health care at the VA to the length of time people wait for rides at Disneyland, and said his agency shouldn’t use wait times as a measure of success because Disney doesn’t either.
“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said Monday during a Christian Science Monitor breakfast with reporters. “And what I would like to move to, eventually, is that kind of measure.”
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Argh!
You MUST be kidding me.
How tone deaf can a bureaucrat be?
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Posted by reinkefj 
Reinke Faces Life 