Please take a look at the enclosed Enterprise Applications Manager (permanent) role I’m recruiting for, and share with qualified candidates along with my contact information. We are paying a referral fee for successful placement of your referrals!

Job Description

Job Title: Enterprise Applications Manager

Location: Colmar, WA

Employment Status: Direct Hire

The Business Systems Manager’s role is to manage and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of the Applications team. The Business Systems Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist the user groups on issues related to the design, development, and deployment of mission-critical information software systems and process changes.

Responsibilities:

• Manage those involved in Business Systems development and support across The Client’s to ensure the best use of available resources as determined by IT Steering Committee and departmental priorities

• Oversee applications support operations and implement new operational processes to improve availability and functionality

• Manage incidents, work requests, problem resolution, and change control workflow

• Manage customers’ SLA expectations and ensure delivery against committed SLAs

• Provide a high level of customer service and develop solid partnerships with internal and external customers to attain excellence in customer service

• Manage a team of employee, contract and consulting resources to ensure adequate support for all assigned IT applications – including mission-critical applications – for both day-to-day operations and on-call support

• Assign projects, tasks, and support responsibilities to team members

• Ensure the staff is given appropriate training so that depth of support for individual application systems is provided

• Guide and coach team members to optimum performance and achievement of goals; conduct annual reviews and provide career growth counseling to Business Systems staff

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the organization

• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve business issues

• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications to ensure they meet specified goals

• Provide guidance to Business Systems personnel in the use of standard technologies and best practices for the support and development of software applications

• Ensure that new software integrates into company systems, meets functional requirements, system compliance, and interface specifications

• Work with department management to ensure applications conform to standards needed to deliver them efficiently over the The Client’s network.

• Liaise with company’s software suppliers for prompt rectification of any problems or emergencies

• Coordinate feasibility studies for software and system products under consideration for purchase, and provide advice based on findings

• Evaluate proposals in order to identify potential problem areas, and make the appropriate recommendations

• Liaise with network administrators and software engineers to assist with quality assurance

• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements

• Review and analyze existing applications’ effectiveness and efficiency, and develop strategies for improving or leveraging these systems

• Develop and communicate application training and documentation for end users as necessary

• Develop, distribute, and coordinate end-user reviews for modified and new systems or applications

• Research and make recommendations on software products and services in support of procurement and development efforts

Qualifications:

• 5+ years of IT management experience, leading support teams of 4-6 direct reports

• Strong knowledge of ITIL^® and PRINCE2^® /PMP best practices and methodologies is preferred

• Working knowledge of application development technologies

• Strong customer-service orientation

• Excellent written and oral communication skills

• Excellent listening and interpersonal skills

• Ability to conduct research into application issues and products

• Highly self-motivated and directed

• Awareness of applicable data privacy practices and laws

• Four-year college diploma or university degree in computer science or a related field and/or 10 years equivalent work experience

• Proven experience in overseeing the direction, development, and implementation of software strategy and solutions

• Experience working in a team-oriented, collaborative environment

• Occasional evening and weekend work to meet deadlines

• Light travel required (+/- 10%) for the purpose of Managing and coordinating off-site software and system applications personnel.

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