AMAZON changes it’s sales process
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Dear Seller,
You recently signed up for Charge When Ship in your Seller Account.
With Charge When Ship:
* When you ship an order, you confirm the shipment, and provide shipping information in Manage Orders. If you have a Pro Merchant Subscription you can also use text-file feeds for this.
* We charge the buyer after you confirm a shipment, rather than when the order was placed, providing a better buyer experience.
* To keep buyers informed about their shipments, we display the shipping information in the buyer’s Amazon account, and we also send the buyer an e-mail notification with all the shipping information.
* You can cancel an order, if necessary, instead of confirming the shipment, and then we will not charge the buyer at all and you will not have to issue a refund.
We think you will find managing your orders is easier and more efficient with Charge When Ship. If you have questions, contact us using the “By e-mail” or “By phone” button in the Seller Support box found on the right side of seller Help pages.
Thank you for selling on Amazon.com
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IMPORTANT REMINDER
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For each order you ship, you must confirm shipment within 30 days of the date the order was placed. Any order that has not been confirmed as shipped will be automatically cancelled after 30 days. This means we will not charge the customer and you will not be paid for the order.
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HOW TO CONFIRM SHIPMENTS
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You can confirm shipments easily in Manage Orders:
1. In your Seller Account, under the “Manage Your Orders” heading, click “View your orders” to find the order you want to confirm.
2. Click the “Confirm shipment” button next to the order (or below the order if you are looking at an order detail page).
3. Select the Ship Date and Carrier (such as USPS) from the drop-down lists.
4. Enter the Shipping Service (such as Ground) and the Tracking ID, if any (supplied by the carrier).
5. Click the “Confirm shipment” button.
For information on using a Shipping Confirmation feed to confirm shipment of multiple orders at once, follow this path in Amazon.com Help:
Selling at Amazon.com > Confirming Shipment > How to Confirm Shipment of Multiple Orders at the Same Time
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HOW TO CANCEL ORDERS
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If you are unable to ship an order, you can cancel it easily in Manage Orders:
1. In your Seller Account, under the “Manage Your Orders” heading, click “View your orders” to find the order you want to cancel.
2. Click the “Cancel order” button next to the order (or below the order if you are looking at an order detail page).
3. Select the appropriate reason, and then click Submit.
For information on cancelling orders using an Order Cancellation feed, follow this path in Amazon.com Help:
Selling at Amazon.com > Confirming Shipment > How to Cancel Orders
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Reinke Faces Life 