The following information has been sent to JVC Customer Service.
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First Name: fjohn
Last Name: reinke
E-Mail:
Address:
City: Kendall Park
State: NJ
Zip Code: 08824
Phone Number:
Model Number: GZ-HD3U
Serial Number: 13265472
Purchase Date: 2008-07-06
Product Type: Everio/Camcorder
Inquiry Type: Hookup/Operation
E-Mail Body: Can’t set the clock. Seems dumb.
Your email has been sent! Due to our increasing email volume, our current response time is 5 business days. We apologize for this temporary inconvenience. Thank you for contacting JVC Customer Care.
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Guess what guys. If I can’t figure out how to set the clock by bed time tonight. Back it goes!!
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Dear Ms. Garcia: Way too late. You didn’t make your promised SLA. I wound up calling in. The clock is set. But, it didn’t work for several hours as I reset the clock over and over again. It just wouldn’t save. It was as if there was a magic button I was missing. When I called in and powered it up talking to the phone rep, magic: the clock was set. I hope whatever gremlin was there has left for other places. But, who knows. fjohn
p.s., Emailing me the reproduced instruction page is really irritating. Did you think I didn’t read it? Or couldn’t find page 17! The phone rep was equally condescending. Argh!
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On Jul 11, 2008, at 10:01 AM, Garcia, Nancy wrote:
Dear Mr. / Ms. Reinke,
Thank you for contacting JVC Customer Care. I am Nancy, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.
I understand that you are inquiring about having trouble setting the clock.
Please follow the steps below on how to set the clock.
<image001.jpg> <image002.jpg>
If we can be of further assistance, please let us know at customerrelations@jvc.com.
Sincerely,
Nancy
JVC Customer Care Center
This e-mail and its attachments may contain JVC proprietary information, which is PRIVILEGED, CONFIDENTIAL, or subject to COPYRIGHT belonging to JVC. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this e-mail is STRICTLY PROHIBITED and may be UNLAWFUL. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. Thank you.
[JR: Privileged? Confidential? Copyright? Are they kidding!?!]
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Reinke Faces Life 
Hi,
I want to express my sincerest appreciation to Tamara H. JVC Customer Care.
I bought an Everio camcorder GZ-330 at Best Buys in Santa Rosa
CA and was assured it was compatible with my two Macs.
I have a Desktop 20″ Mac OSX Tiger and the latest MacbookPro
15″ 4.4″ laptop leopard (came out in Oct.08) .
Using the instruction book that came with my camcorder I was
met with failure. I consulted your website and read that another
Mac owner had the same problem,etc. I didn’t read any pertinent
solutions. So I packed up my Everio in it’s orginal container, ready
to return it today, Jan.26th. But I decided to ask for help on your
site. I was informed that my msg. was rec’d. but would be answered on a working day.
BLESS TAMARA H. for on Sunday a.m. I found her email with
easy to read and comprehensive instructions that your manual
with the camcorder sadly lacks.
Since I had upgraded my desktop to imovies 8 plus it came on my
Laptop so I was successful in uploading my video per her comprehensive instructions. Tamara should be writing the section
in your manual re:Macs.
I am delighted with my Everio gz 330 with one exception. I wish
the videos came out sharper on Youtube. I used one step below
the superfine (which I’ll try next). I uploaded my first of 13 clips
of Mattinata Di Matteo a mandolin group in San Francisco.
You can see it on my YouTube website.
Thank you Tamara!!!! Also for working on Sunday!!!
Sincerely,
Ralph J. Muscatell
Windsor, CA
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