http://weblog.infoworld.com/gripeline/archives/2008/03/western_digital.html
March 04, 2008
Western Digital Lies About Warranty Status
The Gripe Line
Ed Foster
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Drive manufacturers often seem to have a bad memory when it comes to their warranty promises. That’s what one reader discovered when Western Digital’s website falsely labeled his drive as being out of warranty when it wasn’t.
***and***
Then the reader discovered some fine print that only popped up when he hovered his cursor over a small “note” link. It read:
“By default, the warranty date is calculated from the manufacture date. However, if you have proof of purchase, we can update the warranty to calculate it from the purchase date. If you feel that the warranty date needs to be updated from the purchase date, please follow the instructions below.”
***End Quote***
I would have thought that was “fraudulent”. I can see them saying “we only know that we made the drive x/y/z date.” But, I think that they also ask you to register the drive with the dumb post card. Maybe, they are NOT crooks, but this is certainly bad PR.
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