Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows
Jason Koebler
May 23, 2024 at 9:19 AM
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The contract requires repair shops to “immediately disassemble” devices that have parts “not purchased from Samsung.”
In exchange for selling them repair parts, Samsung requires independent repair shops to give Samsung the name, contact information, phone identifier, and customer complaint details of everyone who gets their phone repaired at these shops, according to a contract obtained by 404 Media. Stunningly, it also requires these nominally independent shops to “immediately disassemble” any phones that customers have brought them that have been previously repaired with aftermarket or third-party parts and to “immediately notify” Samsung that the customer has used third-party parts.
“Company shall immediately disassemble all products that are created or assembled out of, comprised of, or that contain any Service Parts not purchased from Samsung,” a section of the agreement reads. “And shall immediately notify Samsung in writing of the details and circumstances of any unauthorized use or misappropriation of any Service Part for any purpose other than pursuant to this Agreement. Samsung may terminate this Agreement if these terms are violated.”
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Sorry but this seems to be a monopoly behavior. At what point do we actually own things that we buy? Not rent Not license. Not lease. But “buy”.
I think that Samsung needs a lesson in free market capitalism.
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Reinke Faces Life 