FED UP WITH YOUR CABLE COMPANY? NJ DRAFTS NEW RULES TO IMPROVE CUSTOMER SERVICE
Dino Flammia — Published: September 1, 2021
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Cable companies in New Jersey may soon be forced to provide you with better customer service.
But it’s possible you’d end up paying for the improved communication.
The state agency that oversees utilities is in the process of adopting new rules related to the way cable companies handle incoming phone calls from users and provide the work needed in order to resolve customers’ problems.
“All I want is for people to get what they pay for,” Joseph Fiordaliso, president of the New Jersey Board of Public Utilities, told New Jersey 101.5. “Right now, the general customer service experience, in our estimation, is not acceptable.”
A 46-page proposal, dotted with proposed changes aimed at improving the customer experience, was unveiled and approved by the BPU at a meeting in August. A virtual public hearing concerning the proposal is scheduled for Nov. 2 at 10 a.m., and comments may be submitted to the agency through Dec. 2.
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How about just deregulate the entire industry and let the marketplace discipline “poor service”?
Instead the State creates “monopolies”!
Yeah, but then we wouldn’t need “regulators”, politicians, and bureaucrats. And no campaign contributions from Cable Companies either!
The State is immoral, ineffective, and inefficient. As well as untrustworthy. So let’s take away their power!