SERVICE: CAREMARK is robotic and uncaring.

FOUND THIS IN THEIR EMAIL BOX THIS MORNING

in response to my simple message: “My wife, Evlynn, is dying in Saint Peters Hospital. It’s now inevitable. Please stop ALL RXs.

# – # – #

From
Caremark Customer Service
To
EVLYNN REINKE
Date Sent
02/25/2011
Subject
RE: Other – Other (Call Us, Better You, Corp) – ZBA21
Message

Your Unique Tracking ID is: 493432

Dear Plan Member:

Thank you for contacting CVS Caremark. We strive to provide quality customer care to every one of our plan participants.

All pending orders have been canceled per your request. Thank you for allowing CVS Caremark the opportunity to be of assistance.

Should you need additional assistance, please respond to this e-mail or you may contact Customer Service at 1-800-701-5833. We appreciate the opportunity to serve all of your prescription benefit needs and to help you better manage your health.

Regards,

Brandon M.

CVS Caremark
Web Support

This e-mail communication and any attachments may contain confidential and/or privileged information for the use of the designated recipients named above. If you are not the intended recipient, you are hereby notified that you have received this communication in error and any review, disclosure, dissemination, distribution, or copying of it or its content is prohibited. If you have received this communication in error, please notify the sender immediately by telephone and destroy all copies of this communication and any attachments.

Coming Soon!

The New Caremark.com

Always working hard to make things easier for CVS Caremark members, we will be launching a new and improved site soon! The new Caremark.com has simplified and enhanced the features of the current site to make getting your prescriptions, finding savings, and learning about your medications even easier. Get a preview of the new Caremark.com at http://www.caremarkrelaunch.com/”>< a=””> face=”Arial, Helvetica, sans-serif” size=2>www.caremarkrelaunch.com<>.

— Original Message —
From: EVLYNN REINKE_76299229 <SecureOutboundEmail@caremark.com>
Received: 2/25/11 12:24:55 PM CST
To: Caremark Customer Service <customercare@advancerx.com>
Subject: PSDCSV: [CVS-76299229:76299229:902966664:APCS]

INFORMATION SUBMITTED FROM WEB FORM
———————————–
Email Address = evlynn@reinke.cc
Question Subject = Other – Other (Call Us, Better You, Corp) – ZBA21
Question Type = Customer Service
Portal logged-in =
Group Code = ZBA21
Name = EVLYNN REINKE
Member Id = 902966664
Contact Me = Yes
Phone = 908-209-3625
Benefit Question =
Address Line 1 =
Address Line 2 =
City =
State =
Zip Code =
Plus 4 =
How did you hear about us =
You are =
Question:
My wife, Evlynn, is dying in Saint Peters Hospital. It’s now inevitable. Please stop ALL RXs. Thanks, fjohn reinke
———————————–


# – # – #

Argh! Doesn’t anyone really think about what they are doing? Do they really think we are fooled by this “caring” email? And, what about all the “barbara streisand” in and around it?

Finally, can they make the font any smaller?

Argh!

# # # # #

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