Ed Foster “IBM’s Brand Takes on a Different Nuance” — that me! ;-)


IBM's Brand Takes on a Different Nuance

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When you buy a product because you trust the brand, it can be a shock to discover a completely different company is actually doing technical support. For example, many IBM ThinkPad customers were unhappy when IBM sold that brand to Lenovo. And now a reader finds that support for another product with Big Blue's name on it – the IBM ViaVoice speech recognition software– is actually done by ScanSoft. Or, as ScanSoft now calls itself, Nuance Communications.

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Hey that's my story. I'm famous! I shared it with Ed because he has a knack for highlighting the problems. Not that in this case anything got done. The doc still can't use his voice. BUT, at least the story is out there for others to profit from.

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