SERVICE: CMT off the air

Sunday, October 6, 2013

I have a few guilty pleasures. 

One is I like Sunday morning country music while I catch up my paperwork.

Cox strikes again.

“Temporarily Off Air”!

Do I get a refund?

Argh!

It’s not worth calling or email.

The TV guide was off for 4 days.

No acknowledgment.

Argh!

No competition; so why should they care.

# – # – # – # – #  2013-Oct-06 @ 12:04  


RANT: COX TV — strike one; it’s out

Sunday, June 10, 2012

Thank you for choosing Cox Communications. A representative will be with you shortly.
You are now chatting with ‘Louis’.

Louis: Welcome to Cox Live Chat Support. I will be assisting you throughout this Chat session.

ferdinand reinke: “temporarily off air”?

Louis: I understand you are experiencing inconveniences with your cable service. Am I correct?

ferdinand reinke: all tv is “off the air”?

Louis: I apologize for any inconvenience this may cause.

Louis: To better assist you, I will need the following information:

Louis: 1. The 10-Digit Phone Number as it is listed on the account.

Louis: 2. Your full name as it is listed on the account.

Louis: 3. Your complete home address where the service is located.

Louis: 4. The last four digits of the Social Security Number, or the four-digit Cox PIN if you are a former or current Cox Digital Telephone subscriber.

ferdinand reinke: is it or is’t it?

ferdinand reinke: {Privacy Invoked}

Louis: Thank you for your information.

ferdinand reinke: Is all tbv KO-ed or is just me?

Louis: Just a moment, please.

Louis: I have verified with my resources:

Louis: Unfortunately, Cox is experiencing some inconveniences with our services in your area.

Louis: Cox technicians are aware of this issue, and are working towards a resolution. Although there is no official estimated time of repair at this time, we are hopeful this issue will soon be resolved, and normal operations restored.

Louis: I do apologize.

ferdinand reinke: FYI! It’s not an inconvenience. It’s an outage.

Louis: Thank you for your information.

Louis: Is there anything else I can help you with?

ferdinand reinke: nope!

Louis: Thank you for choosing Cox Communications as your friend in the Digital Age.

Thank you for chatting with us. Please click the “End Chat” button on the top right of the chat window to tell us about your experience today.

# – # – # – # – #   

Your feedback is important to us! Please take a few moments to answer a few questions about how we did today.

Were we able to answer your question during today’s chat session? *
Yes – the issue was resolved
Partially – need more information
No – the issue was not resolved

{NO}

How would you rate the service you received from your Cox Representative? *
Excellent
Great
Good
Fair
Poor

{FAIR}

In the future, when you want to reach Customer Service, would you prefer chatting instead of calling in? *
Yes
No
Maybe

{YES}

In the future, when you want to reach Customer Service, would you prefer chatting instead of emailing in your question? *
Yes
No
Maybe

{YES}

Would you recommend chat to family, friends, and colleagues? *
Yes
No
Maybe

{NO}

Please provide us with any positive feedback and/or suggestions for how we can serve you better:

“Keep the service operational. I’m expected to pay for what I don’t get?”

# – # – # – # – #  2012-Jun-10 @ 20:05  


RANT: Animal cruelty leds to human cruelty. Stop it!

Sunday, June 27, 2010

http://www.mindhacks.com/blog/2010/06/treating_people_like.html

June 13, 2010
Treating people like animals

*** begin quote ***

Cruelty to animals has been implicitly recognised as being a sign of behavioural problems in children for some time as it forms part of the diagnosis of conduct disorder, characterised somewhat glibly as ‘kiddie psychopathy’.

However, research has been slowly accumulating over the last few years that animal cruelty is related to lower levels of general empathy and is a signal that the person concerned may have abusive tendencies that extend towards other people.

*** end quote ***

Now, regular readers know I have very little use for the Gooferment. That being stipulated, there is really ONLY ONE legitimate function.

Protect rights!

Here’s a legitimate function and story about how it should be expanded due to scientific evidence behind it.

Animal cruelty appears to signal cruelty to humans.

So, after conviction on animal cruelty charges, there needs to be an investigation into any abuse of any human within their “reach”. As convicts, they need to be carefully “watched” for abuse. With zero tolerance for transgressions.

Like the famous fable of “the scorpion and the frog”, and the line “that’s what scorpions do”, these folks are abusers and need to be watched. Like pet rattlesnake, eventually a bite will occur.

There’s no excuse for not preventing abuse. And, everyone should be very sensitive and alert to the possibility.

# # # # #


TECHNOLOGY: Everyone needs to plan for a disaster

Wednesday, July 8, 2009

*** begin quote ***

Hi. I wanted to let you know that WindowsSecrets.com was unavailable on July 3 and the early part of July 4. A serious electrical fire shut down the Web hosting company in Seattle that we and hundreds of other sites rely on. Windows Secrets came back online at approximately 9:15 a.m. Pacific Time July 4.

{Extraneous Deleted}

It is ESPECIALLY important that you enter an alternate e-mail address. This is your own personal “disaster recovery” plan. Companies change their filtering policies every day, and sometimes readers stop getting the newsletters they’ve subscribed to or paid for. When we receive a bounce notification, we send a short alert to your alternate address. This is the ONLY use we make of this information, and many people have thanked us for informing them of a problem affecting their inbound mail.

Our own disaster-recovery plan consisted simply of switching to a maintenance server, which displayed a message about the hosting company’s fire. As a small gaggle of writers, we found the cost of buying and synchronizing two servers in separate data centers too great. Instead, we chose to locate our equipment at a “hardened” data center, with dual diesel generators that could power the hardware indefinitely in case of any power outage.

When the blaze started, however, fire marshals ordered the evaculation of the entire building, and the generators could not be run. This knocked out some very big Web sites, not just our own. Authorize.net, one of the world’s largest credit-card gateways, couldn’t process transactions online for its 238,000 clients for about 12 hours. Bing Travel (a component of Microsoft’s new Bing search engine) was dark for even longer.

*** end quote ***

Interesting.

What’s your “disaster recovery” strategy?

# # # # #


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