SERVICE: Son of CARDSCAN, ScanBizCards, panders for business. Fool me once …

Tuesday, July 17, 2012

Dear Dymo CardScan customer,

As you may already know we discontinued CardScan At Your Service (AYS) at the end of last year. AYS was an online service integrated with the CardScan which synced all your cards to a web-based database, for backup and to manage your contacts from any browser. Instead we have selected a powerful, comprehensive replacement service provided by ScanBiz Mobile Solutions and have made it available to former AYS users since February. We now invite all CardScan users to consider the ScanBizCards Web Sync service.
Benefits
The ScanBizCards solution is comprised of:
1. Web Sync: A web-based account to backup and manage all your contacts from any browser
2. CardScan Sync: a Windows desktop utility to keep your CardScan database (CDB) files in sync with your Web Sync account on the web.
3. ScanBizCards mobile apps: optional mobile apps to carry all your contacts with you on your iPhone/iPad, Android, Windows Phone and (coming soon) Blackberry.

The ScanBizCards solution provides many of the same features as AYS – and much more:
* Cloud backup and sync: keeps all your CardScan contacts in sync with your private Web Sync account in the cloud. Every card you scan and every edit you make to existing cards is automatically uploaded to the web.
* Bi-directional sync: syncing is both ways – every card you create or edit on the web updates the corresponding CardScan database (CDB) file on your local desktop. Installing the ScanBizCards Windows utility on a new desktop automatically creates a copy of all your CDB files. Note: syncing cards down to the desktop is only available for Windows.
* Many powerful web-based features such as:
- Browse and edit all your cards on the web from any browser
- View cards in “thumbnail view”, or a more efficient list view, or even on a map of the world (Map View)
- Export cards to various applications / email providers such as Outlook, Gmail, Yahoo Mail, Hotmail, Mac Address Book – or create a generic Excel CSV for other apps.
- Quarterly “keep current” system: send a request to your contacts asking them to review and update their own contact information (coming soon)
* CRM integration: available right now to Salesforce.com, SugarCRM and Daylite (from the iOS or Android mobile apps), more CRMs planned for this summer (please ask us for the one you use).
* Human transcription: don’t have time to review scan results for accuracy? Just submit cards for human transcription and the ScanBizCards transcription team will do it for you
* Go mobile: carry all your contacts “in your pocket” at all time by installing the ScanBizCards mobile apps on your iPhone/iPad, Android, Windows Phone and Blackberry (coming soon). Please check http://www.scanbizcards.com for more information.

Getting Started
The ScanBizCards solution costs $20 for the first year and $10 for each additional year thereafter. Click http://www.scanbizcards.com/dymo for more information about signing up and installing the Windows CardScan Sync utility. Note: for Mac users a web-based CDB upload method is available instead, click http://www.scanbizcards.com/dymo-upload for more info.

Questions?
Please email cardscan@scanbizcards.com with any question or issue or call +1 (646) 926-4095 (New York)

Sincerely,

The DYMO team

DYMO, a member of the Newell Rubbermaid family of brands.

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This email was sent by: DYMO, 3 Glenlake Parkway, Atlanta GA 30328 , USA © 2012 DYMO. All rights reserved.

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And, why should I trust “you” again?

You promised a free service if I bought your over-priced scanner. I did. You reneged. Now you want to sell me the same service?

fuhgeddaboudit! (translation from the Brooklyn dialect: “forget about it” with a sneer.) 

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SERVICE: Annoyance from a dead product

Friday, January 13, 2012

 

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CardScan @ Your Service Discontinuance Update

Dear DYMO Customer,

As you know, CardScan At Your Service was discontinued at the end of the December. At the request of current AYS users,  we have begun working with a 3rd party software provider that may be able to offer you a similar service to store your contacts. With the new provider, you may able to synchronize your contacts from your local CardScan application with their cloud application.

Additional details about the new provider will be distributed in the coming weeks, however we wanted to make you aware of this offering as soon as administratively possible.

We would like to thank you again for being a valued CardScan user.

Sincerely,

The DYMO team

 

DYMO, a member of the Newell Rubbermaid family of brands.

Please do not respond to this email address, this mailbox is not attended. Please click here to email us directly.

You are receiving this email because you have registered a DYMO product. If you no longer wish to receive emails from us please unsubscribe here. Your privacy is important to us click here to read our privacy policy.

This email was sent by: DYMO, 3 Glenlake Parkway, Atlanta GA 30328 , USA © 2012 DYMO. All rights reserved.

 

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And, why would I care what you want to do for me? Like I’d trust anyone that you’d recommend. I bought your product (a desktop card scanner) which included your “eternal” update service. First you downgraded the service to eliminate the update. Then you left me high dry. Now you want to “save” me. Argh! Guess what I’d never buy your product or anything with the “Rubbermaid” brand again. Fool me once. I suspect the only reason your doing this is to make a few bucks off the data. Argh!

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