RANT: On hold — updated

Saturday, September 13, 2014

I just spent an hour on hold with AT&T.

Reminds me of an quote from The Big Bang Theory. #TBBT

Sheldon said something like: “I once spent an hour on hold with Customer Support at Hewitt Packard just to complain about their Customer Service.”

Argh!

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Conclusion: 4 hours and 3 minutes.

I must be <synonym for the act of procreation in real time> nuts!!!!

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RANT: Try to correct an AT&T iphone6 order error. I dare you.

Friday, September 12, 2014

Try to correct an AT&T iphone6 order error. I dare you. They have sucky system and no way to get to a human being!

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HARDWARE: AT&T MIFI Sierra Wireless “UNITE” problem

Saturday, May 11, 2013

New AT&T MIFI Sierra Wireless “UNITE”

MTTF about a week.

LOCKED in “shutting down”.

Not easy to get access to the battery. Pulled it and reinserted. Problem solved.

Then, I had to fix what I messed up floundering around.

I popped the SIM thinking that might break the “shutting down” lock. 

No dice. 

I guess when I put it back in I didn’t ram it home. Afraid of breaking it. 

So when it came back up, it whined about “no sim card”.

Easy fix. 

But strike one!

Argh!

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SERVICE: LEGACY improves

Wednesday, April 11, 2012

http://www.legacy.com/guestbook/dignitymemorial/guestbook.aspx?n=paul-wolkenberg&pid=150386134&eid=lc_dm_gbexpire

*** begin quote ***

This Guest Book has been kept open until 4/16/2012 by Memorial Oaks Funeral Home. After that date, it will remain available for viewing-only, unless sponsored.

*** end quote ***

LEGACY, the obituary site, has new level of “service”.

Before, Guest books disappeared unless sponsored. Now there appears to be a third alternative — probably a deal struck with the funeral homes for free advertising — the guest book remains readable, but not updateable. Big win for LEGACY. Puts a LOT of pressure on folks to eternalize.

Hmmm?

All in all I think it is progress.

Which all “services” would improve their offerings! Are you listening PAYTRUST, YAHOO, MICROSOFT, 1AND1, Verizon, and AT&T? Just a quick top o’ the head list incomplete and in no particular order. Argh!

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