RANT: COX TV — strike one; it’s out

Thank you for choosing Cox Communications. A representative will be with you shortly.
You are now chatting with ‘Louis’.

Louis: Welcome to Cox Live Chat Support. I will be assisting you throughout this Chat session.

ferdinand reinke: “temporarily off air”?

Louis: I understand you are experiencing inconveniences with your cable service. Am I correct?

ferdinand reinke: all tv is “off the air”?

Louis: I apologize for any inconvenience this may cause.

Louis: To better assist you, I will need the following information:

Louis: 1. The 10-Digit Phone Number as it is listed on the account.

Louis: 2. Your full name as it is listed on the account.

Louis: 3. Your complete home address where the service is located.

Louis: 4. The last four digits of the Social Security Number, or the four-digit Cox PIN if you are a former or current Cox Digital Telephone subscriber.

ferdinand reinke: is it or is’t it?

ferdinand reinke: {Privacy Invoked}

Louis: Thank you for your information.

ferdinand reinke: Is all tbv KO-ed or is just me?

Louis: Just a moment, please.

Louis: I have verified with my resources:

Louis: Unfortunately, Cox is experiencing some inconveniences with our services in your area.

Louis: Cox technicians are aware of this issue, and are working towards a resolution. Although there is no official estimated time of repair at this time, we are hopeful this issue will soon be resolved, and normal operations restored.

Louis: I do apologize.

ferdinand reinke: FYI! It’s not an inconvenience. It’s an outage.

Louis: Thank you for your information.

Louis: Is there anything else I can help you with?

ferdinand reinke: nope!

Louis: Thank you for choosing Cox Communications as your friend in the Digital Age.

Thank you for chatting with us. Please click the “End Chat” button on the top right of the chat window to tell us about your experience today.

# – # – # – # – #   

Your feedback is important to us! Please take a few moments to answer a few questions about how we did today.

Were we able to answer your question during today’s chat session? *
Yes – the issue was resolved
Partially – need more information
No – the issue was not resolved

{NO}

How would you rate the service you received from your Cox Representative? *
Excellent
Great
Good
Fair
Poor

{FAIR}

In the future, when you want to reach Customer Service, would you prefer chatting instead of calling in? *
Yes
No
Maybe

{YES}

In the future, when you want to reach Customer Service, would you prefer chatting instead of emailing in your question? *
Yes
No
Maybe

{YES}

Would you recommend chat to family, friends, and colleagues? *
Yes
No
Maybe

{NO}

Please provide us with any positive feedback and/or suggestions for how we can serve you better:

“Keep the service operational. I’m expected to pay for what I don’t get?”

# – # – # – # – #  2012-Jun-10 @ 20:05  

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